Fall 2010 Expo

The Technology Services Expo is the opportunity to meet one-on-one with partners to determine which products and services your organization can leverage to take your services operations to the next level of performance. From CRM solutions to call center monitoring, remote support/diagnostics to agent scheduling, knowledge management systems to PSA tools, and everything in-between, join us in the Expo and discover the industry's best solutions that will help your service organization survive and thrive.

360 Scheduling
Strelley Hall, Main Street, Strelley, Nottingham, NG8 6PE, United Kingdom
Phone: 1-800-806-0976 or +44 (0)115 906 1263, info@360scheduling.com, www.360scheduling.com

360 Scheduling is the world's leading supplier of mobile workforce scheduling. 360 Dynamic Scheduling Engine, its flagship product, is the only optimizer on the market capable of massively scalable true real-time operation and is designed to operate in an enterprise-class Service Oriented Architecture environment. In addition to real-time route planning and optimization, 360 Dynamic Scheduling Engine offers predictive deployment capabilities, demand forecasting, performance analysis and resource profiling. To learn more about 360 Scheduling visit www.360scheduling.com.

Arctern
1065 Avenue of the Americas, 20th Floor, New York, NY 10018
Phone: 800-231-4973 info@arctern.com, www.arctern.com

Arctern provides IT and Business Process Outsourcing (BPO) services that make companies more competitive in the global economy. Arctern's offerings include process and workflow efficiency studies, end-to-end software application development, maintenance, and integration, plus BPO and Knowledge Process Outsourcing (KPO) services. Through quality processes and flexible, transparent delivery models, Arctern provides clients with expert services resulting in tangible business benefits, reduced operational costs, continuous improvements, and increased productivity.

Axeda Corporation
25 Forbes Blvd. Suite 3, Foxboro, MA 02035
Phone: (508) 337-9200 Fax: (508) 337-9201 www.axeda.com

Axeda is the cloud platform and applications company for connected products. Axeda enables manufacturers, solution providers, and system integrators to rapidly connect, build, and manage powerful M2M applications that drive new business models and revenue opportunities. More than 150 of the Fortune 2000, including Agilent, Diebold, and EMC, rely on the company's VeriSign® Security certified platform and applications to get to market fast with their connected product solutions at the lowest total cost of ownership.

Twitter: http://twitter.com/axeda
LinkedIn: http://www.linkedin.com/groups?gid=3078012&trk=myg_ugrp_ovr
Facebook: http://www.facebook.com/pages/Axeda-Corporation/174796472030?ref=ts
Blog: http://blog.axeda.com

CALL CENTER GROUP
445 Georgetown Avenue, San Mateo, CA 94402
Phone: 866-425-4992, Fax: 650-579-2694, www.callcentergroup.com

Call Center Group delivers solutions that improve the performance of Customer Organizations — Sales, Service & Support. Evaluating the total customer experience, our designs improve efficiency, reduce costs and integrate innovative technology. Call Center Group utilizes industry benchmarks to provide best-in-class results and achieve our client's goals. Consultants average 15+ years of Contact Center Management experience. Practice Areas: Home Agents, Multi-Channel Support, Audits, Customer Satisfaction, Outsourcing, Technology. How can we help you? Learn how at www.callcentergroup.com.

Citrix Online, A division of Citrix Systems, Inc.
6500 Hollister Avenue, Goleta, CA 93117
Phone: 800-549-8541, Fax: 805-690-6471, info@citrixonline.com

Citrix Online provides secure, easy-to-use online solutions that enable people to work from anywhere with anyone. GoToAssist® is Citrix's easy, reliable remote-support tool that enables businesses of all sizes to connect with customers online and solve their technical issues. With GoToAssist®, you can improve customer service, reduce session times, decrease overall support costs and eliminate time-consuming, expensive travel. Learn more about GoToAssist® at our booth or visit www.gotoassist.com.

Clarabridge
11400 Commerce Park Drive, Suite 500, Reston, VA 20191
Phone: 571-299-1800, Fax: 571-299-1805, www.clarabridge.com

Clarabridge is the leading provider of text mining software for customer experience management. Clarabridge provides Global 1000 enterprises an analytical view of text-based verbatims found in voice of the customer feedback channels. As a result, businesses can improve marketing, product/service management and customer service delivery. Clarabridge customers include AOL, B/E Aerospace, Capital One, Choice Hotels, Expedia, Gaylord Hotels, H&R Block, Intuit, Marriott International, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendys International.

Compuware
One Campus Martius, Detroit, MI 48226
Phone: 313-227-7300, Toll-Free: 800-521-9353, www.compuware.com

Compuware Changepoint provides automated and unified management control and visibility across critical functions in a technology services company including: product management, product development/R&D, support and maintenance and services. Changepoint's solution combines our industry leading product portfolio management and professional service automation capabilities, to help your organization improve its product planning and maintenance processes, ensure reliable release delivery, and flawlessly execute on service engagements while providing executives with critical "big-picture" visibility to make informed and better business decisions.

Consona
450 East 96th Street, Suite 300, Indianapolis, IN 46240
Phone: 888-8-CONSONA, 888-826-6766, crm.consona.com

Consona CRM (formerly KNOVA and Onyx) offers companies with vital and multi-faceted customer relationships, or companies offering complex or technical products and services, a wide range of fully integrated knowledge management (KM) and customer relationship management (CRM) software applications that span customer service and support, sales and marketing. More than 1, 300 customers spanning over 50 industries are using Consona CRM solutions to manage process efficiencies, drive revenue, increase customer satisfaction and enable unique and extraordinary customer experiences.

Blog: http://crm.consona.com/news-and-events/blog.aspx
Twitter: http://twitter.com/ConsonaCorp
LinkedIn: http://www.linkedin.com/companies/consona-corporation
Facebook: http://www.facebook.com/pages/Consona-Corporation/103412257305

Coveo
945 Lakeview Parkway, Vernon Hills, IL 60061
Phone: 800-635-5476, www.coveo.com

Coveo Customer Information Access Solutions for technology companies speed issue-resolution, monitor customer relationships and reduce costs through advanced enterprise search technology, providing access to customer and product information stored cross-enterprise, without moving data from native systems and repositories. Coveo Solutions improve efficiencies for Customer Contact Centers, improve customer satisfaction through improved Customer Self-Service and provide managers and executives with actionable insight via Customer 360 views. Learn how clients such as CA are using Coveo at www.coveo.com.

CSS Corporation
3031 Tisch Way, Suite 1002, San Jose, CA 94128
Phone: 408-615-5700, Fax: 408-615-5707, www.csscorp.com, marketing.css@csscorp.com

CSS Corp partners with leading technology platform providers to structure comprehensive managed service solutions, encompassing technical support, customer outreach and professional services functions. As delivery models for technology platforms and services morph into the Cloud, CSS is at the forefront, structuring innovative support solutions that address the on-demand technology consumer: CSS_EDGE is a community-driven support model for enterprise technology; SupportMinds is a platform that drives community-driven tech support for the home and small business consumers.

DB Kay & Associates
18275 Knuth Road, Los Gatos, CA 95033
Phone: 408-568-3551, info@dbkay.com, www.dbkay.com

DB Kay & Associates provides training and consulting in knowledge management, self-service, and social support. DB Kay is KCS v4 Verified as a Knowledge-Centered Support consultant. DB Kay customers include Research In Motion, IBM, Alcatel-Lucent, Symantec, Yahoo!, and Intuit. DB Kay services include: KCS workshops for program team members, leaders, and coaches; technology selection; self-service improvement; metrics dashboard development and KM, social support, and self-service assessments and strategy.

DG Associates
258 Highlands Drive, Hampstead, NC 28443
Phone: 910-270-5382, Cell: 914-552-7827, Fax: 910-270-5382, dennisg@dgassociates.net

Specialists in driving service revenues and profits through development and implementation of customer experience management (CEM) strategy and improvements in service operations. Leveraging our team of specialists in service operations and customer loyalty, we are a leading practitioner in implementing enterprise feedback management strategy. We provide services including surveys, benchmarking, data collection, analysis and employee incentive programs. We are a qualified CEM-DNA Certified Partner^SM, verifying our mastery of best practices and uniform standards of excellence.

GoServicePro
2306 Shimmering Bay Lane, Cincinnati OH 45244
Phone: 800-950-4276, sales@goservicepro.com, www.goservicepro.com

GoServicePro with over 10 years of customer service management experience delivering successful projects with SaaS, on-premise and tradition solutions designed for the SME and Enterprise Market. GoServicePro Solutions includes Customer Management, Callcenter, Scheduling, Dispatching, Contract Management, Customer Web Portals, Inventory / Logistics Management, Financial Billings, Sales Management and Performance Reporting. GoServicePro is a flexible, scalable, economical solution for today's market based on the latest Microsoft technology — Silverlight and designed for fast and reliable deployment.

Impact Learning Systems International
198 South St, San Luis Obispo, CA 93401
Phone: 805-781-3283, info@impactlearning.com, www.impactlearning.com

Impact Learning Systems delivers TSIA's customer service and critical thinking certificate courses for frontline support professionals. Exclusive to TSIA members, the Support Staff Excellence program reinforces agent's technical abilities with the relationship and troubleshooting skills required to ensure total customer satisfaction. Available for field service and support center agents, the program delivers significant gains in service efficiency and customer satisfaction improvement. Participating companies are eligible for TSIA's Support Staff Excellence Award for excellence in service.

InQuira
900 Cherry Avenue, 6th Floor, San Bruno, CA 94066
Phone: 650-246-5000, sales@InQuira.com, www.InQuira.com

InQuira, Inc. improves the quality of customer and employee interactions through contact centers and web self help with integrated applications for knowledge management, collaboration, intelligent search, analytics and user experience. When empowered by InQuira, global enterprise business are realizing dramatic decreases in support costs, fast more effective service resolutions and increased revenues. Blue-chip enterprise customers of InQuira include: Symantec; Capital One; SprintNextel; Fannie Mae; Skype; Nokia; McAfee; and Apple.

"InQuiring Minds": http://blog.inquira.com/
Twitter: http://twitter.com/inquira

ISOdx
8999 Gemini Parkway, Columbus, OH 43240
Phone: 614-431-8000, Toll-Free: (877)217-9710, www.isodxsolutions.com

ISOdx is an IT platform for companies supporting hardware and software. ISOdx reduces support time by up to 92 percent, captures, documents and compares "moments in time" before failures occur, and rapidly determines root cause of IT problems. Winner of the TSIA Recognized Innovator Award, ISOdx implementation takes less than a day and ROI is immediate. Companies can move away from firefighting and be proactive, efficient and more strategic in their approach to managing work.

Kepner-Tregoe
PO Box 704, Princeton, NJ 08542
Phone: 609-921-2806, Toll-Free: 800-537-6378, info@kepner-tregoe.com, www.kepner-tregoe.com. Offices located throughout the world.

Kepner-Tregoe (www.kepner-tregoe.com) helps organizations achieve service excellence by acting strategically, troubleshooting quickly and effectively, and achieving sustainable results against key performance indicators. Service and support organizations worldwide use KT Resolve SM--our ITIL-recognized program of troubleshooting training, business process integration, and performance improvement--to transform their service and support functions. The systematic approach of KT's renowned processes helps people and organizations excel in the uncharted waters of new technologies, products, markets and ideas. Learn more at www.kepner-tregoe.com/resolve.

YouTube Video: http://www.youtube.com/watch?v=lCUm2bMD8hw

Kopin Corporation
200 John Hancock Road, Taunton, MA. 02780
Phone: 831-636-5556 or 508-824-6696, www.MyGoldeni.com www.Kopin.com

Golden-i, the world's first all weather computing-communication headset, providing full PC performance, a virtual 15"display and "Hands-Free" operation. Natural speech recognition and an active phased array noise cancellation microphone, virtually eliminates ambient sounds under the noisiest conditions. Golden-i provides "Hands-Free" spontaneous access to virtually all digital information and Internet services, with full-color high-resolution two-way real-time streaming video communications. Golden-i can wirelessly control up to six other PCs, industrial devices and/or networks at one time — "Hands-Free".

KPIT Cummins
Techmart Center, 5201 Great America Parkway, Suite 457, Santa Clara, CA 95054
Phone: 408-330-0911, Fax: 480-330-0914, www.kpitcummins.com

KPIT Cummins, a leading IT service company, provides solutions that are tightly-coupled to clients' business outcome. KPIT's alignment as an Integrated Enterprise Service organization enables delivery offerings comprising of Business Process Services (BPS), Business Insight Services and Business Applications Services. The Enterprise Support Practice, a part of BPS, caters to a diverse clientele ranging from Fortune 500 companies to SMBs and drives service excellence through its predictable and consistent performance. For more information, refer www.kpitcummins.com.

LogMeIn
500 Unicorn Park Drive, Woburn, MA 01810
Phone: 781-638-9050, Toll free: 888-246-6101, Fax: 781-998-7792, www.logmein.com

LogMeIn provides on-demand, remote-connectivity and support solutions. Businesses and IT service providers use LogMeIn's solutions to deliver remote end-user support and to manage computers and other Internet-enabled devices more effectively and efficiently. Consumers and mobile workers use our solutions to access computer resources remotely, thereby facilitating their mobility and increasing their productivity. Since our inception, our users have connected more than 70 million computers and other Internet-enabled devices to a LogMeIn service. www.LogMeIn.com.

Market Intelligence International
EMEA US/SA APAC
52 Upper Street, Suite 204, Business Design Centre, | London | N1 0QH
Phone: 320-238-9345 or 01144-207-226-1300, Email: cdalos@marketii.com or dheal@marketii.com, www.marketii.com

MARKETii specializes in measuring customer satisfaction and service quality through field service, call center/helpdesk, depot repair and loyalty relationship surveys. Working in 35+ languages to 80+ countries, we communicate with customers via phone, web-based, and face-to-face surveys to gain insightful feedback on key service elements and areas to improve. Services include real-time web-based reporting, NPS, customer escalations, targeted sampling, benchmarking, call-recording and proactive account management to help your company deliver exemplary customer service.

MindTree Limited
15 Independence Blvd, Suite 410, Warren, NJ 07059
Phone: 908-604-8080, Fax: 908-604-7887, www.mindtree.com

MindTree Ltd. is a global IT Solutions Company specializing in IT Services, Independent Testing, Infrastructure Management and Technical Support (IMTS), Knowledge Services and Product Engineering, which comprises of R&D Services and Software Product Engineering. MindTree offers comprehensive onshore and offshore technical support services for companies with enterprise class hardware products and software applications. MindTree's approach to technical support goes beyond reactive break-fix support to customer profiling and predictive analytics providing inputs for improving product supportability.

NetReflector
2101 Fourth Avenue, Suite 1530, Seattle, WA 98121
Phone: 206-462-4250, Fax: 206-441-5150, www.netreflector.com

NetReflector specializes in Customer Experience Management, providing market research and technology solutions to increase customer satisfaction, improve operations, and drive revenue. NetReflector combines expert program design and methodology consulting with a leading-edge data collection and reporting platform to deliver customized, scalable, and cost-effective feedback programs. From customer satisfaction, to website optimization, to call center monitoring, NetReflector provides visibility and insights into key aspects of the customer experience allowing companies to make faster, more informed decisions.

NetSuite OpenAir
211 Congress Street, 8th Floor, Boston, MA 02110
Phone: 888-367-1715, sales@openair.com, www.openair.com

NetSuite OpenAir is the leading provider of cloud computing services automation software, offering Services Resource Planning (SRP) and Professional Services Automation (PSA). NetSuite OpenAir helps services organizations streamline key business processes such as project management, project accounting, resource management, financial analysis and billing, and time and expense tracking. By automating the entire services business in a single cloud-based platform, NetSuite OpenAir enables organizations of all sizes to cut costs, improve productivity and increase visibility.

Blog: http://www.netsuiteblogs.com/blog/professional-services/
Twitter Handle: @NetSuitePSA
Facebook Page: http://www.facebook.com/#!/pages/NetSuite-OpenAir/123787407663323?ref=ts
LinkedIn: http://www.linkedin.com/groups?about=&gid=3068498&report.success=r3Tayp0nRRro3Er8iWS8vO-u_mFd11ndGIOEdAI27ES3KgpplepkOcIgotS3mJWzXqb2u21wqjDJwM&goback=.gdr_1282052939685_1.anb_3068498_*2

Oracle Corporation
500 Oracle Parkway, Redwood City, CA 94065
Phone: 800-633-0738, www.oracle.com

As the global leader in customer relationship (CRM) and supply chain management (SCM), Oracle boasts more than 30, 000 applications customers and over 5 million users worldwide. Oracle's Customer Service, Field Service, Supply Chain, Project and industry solutions are recognized as market leaders by the foremost analyst firms. Oracle provides a complete portfolio of product solutions to help organizations of all sizes to better manage their products and service interaction.

PRTM
444 Castro Street, Suite 400, Mountain View, CA 94041
Phone: 650-967-2900, Fax: 650-967-6367, www.prtm.com

Since 1976, PRTM has created a competitive advantage for its clients by changing the way companies operate. PRTM's management consultants work with senior executives to develop and implement innovative operational strategies that deliver breakthrough results. The firm is a leader in operational strategy, supply chain, product development, and customer value management, including customer experience and service operations. PRTM has 19 offices worldwide and serves major industry and global public sectors. For more information, visit www.prtm.com.

Qualtech Systems Inc.
99 E River Dr, East Hartford, CT 06108
Phone: 860-257-8014, Fax: 860-257-8312, info@teamqsi.com, www.teamqsi.com

Qualtech Systems, Inc. (QSI) provides intelligent health monitoring and diagnostics software to service organizations that support complex equipment. By deploying applications for diagnose before dispatch, guided troubleshooting and design for service, QSI clients achieve a threefold reduction in troubleshooting time and automatically identify the root cause of an issue to one component 96% of the time. QSI's customers include: KLA-Tencor, Gulfstream, FEI, Honeywell, NASA, Orbotech, GM, BAE Systems, Sikorsky, Abbott, John Deere and Medivators.

RightAnswers, Inc.
67 Walnut Avenue, Clark, NJ 07066
Phone: 732-396-9010, www.rightanswers.com

RightAnswers understands that providing excellent customer service, and ensuring your customers have great experiences, are your priority. The basis of providing good service is having easy access to the information needed to quickly and accurately provide customers answers to their questions. As the leader in Knowledge Management, Self-Service, and Knowledgebase Development we have created RightAnswers Unified Knowledge Suite. This easily brandable suite empowers service organizations to reach new levels of effectiveness, improving the customer experience.

Blog: http://rightanswers.wordpress.com/
Twitter: http://twitter.com/rightanswers/
Facebook: http://www.facebook.com/home.php#!/pages/RightAnswers/189017554045

Salesforce.com
The Landmark @ One Market, San Francisco, CA, 94105
Phone: 415-901-7000, Toll-free: 1-800-NO-SOFTWARE, Fax: 415-901-7040, www.salesforce.com

With Salesforce CRM and our cloud-computing model for customer service, you can improve customer loyalty and reduce costs. Loved by 6, 800 companies, Salesforce CRM Service delivers ease and functionality to make every agent successful and satisfy every customer. Announced in January, the Service Cloud brings together platforms like Google, Facebook, Twitter, and Amazon.com. Now, you can capture every conversation and deliver community expertise to customers, agents and partners - ensuring quality service across every channel.

SDL Language Weaver, Inc.
6060 Center Drive, Suite 150, Los Angeles, CA 90045
Phone: 310-437-7300, Fax: 310-437-7307, www.languageweaver.com

SDL Language Weaver provides trusted automated translation solutions for high-value, dynamic digital information to improve human communications. Delivering a trusted level of translation quality, Language Weaver ensures that organizations maintain and extend brand voice across global media types and audiences. Built on reliable, statistically based technology, the company's products have been deployed worldwide across numerous industries and levels of government to increase operational effectiveness, improve brand experiences and boost customer engagement.

Blog: http://blog.languageweaver.com
Twitter: http://twitter.com/languageweaver
LinkedIn: http://www.linkedin.com/companies/42527

Service 800
2190 West Wayzata Boulevard., Minneapolis, MN 55356-0800
Phone: 800-475-3747, www.service800.com

Designing and administering real-time customer satisfaction measurements and assessing decision maker opinion in over 30 languages to reveal in-depth knowledge of your clients' attitudes and impressions. Web reporting and voice recordings provide the insight needed to respond smarter, improve faster, and reduce operating costs. SERVICE 800 has been helping clients improve business operations for over 20 years and serves numerous Fortune companies and organizations of varying sizes.

Servigistics
2300 Windy Ridge Parkway, 450 North Tower, Atlanta, GA 30339
Phone: 770-565-2349, Fax: 770-565-8767, www.servigistics.com

Servigistics is the only enterprise software platform provider for Service Lifecycle Management (SLM). The company's award-winning SLM platform enables market-leading companies across diverse industries to successfully execute a service-led growth strategy that delivers value across the entire global service supply chain. Servigistics' Oracle Fusion and SAP Netweaver-certified solutions address all the key post-sale service areas including service parts planning and pricing, field service management, service logistics, warranty management, and service knowledge management. http://www.servigistics.com/

Sigma Performance Solutions
660 Kenilworth Drive, Suite 104, Towson, MD 21204
Phone: 410-667-9055, Fax: 410-667-9066, www.sigmatraining.com

Sigma Performance works with clients worldwide to deliver bottom line results, meeting and exceeding their goals. Our training programs teach people to manage more effective conversations with customers, internal contacts, and others. Our processes help you identify customer needs, getting it right the first time and every time to increase revenues, improve customer retention, and reduce rework. The Sigma name signifies our ability to produce measurable performance improvements. For more information, please visit www.sigmatraining.com

SoftLib
474 Mountauk Highway, West Islip, NY 11795
Phone: 516-971-1657, Fax: 631-321-8489, salesUS@softlibsw.com, www.softlibsw.com

Softlib is a leader for Technical Information Search and Discovery solutions. The Softlib solutions deliver improved quality of service and dramatic cost savings by making the right technical information available faster and earlier in the support cycle - for both end users and technical experts. With Softlib, your Web site & experts work together to resolve issues faster while minimize user interruption. Softlib is an international software company with locations in the US, Europe and Middle East.

Stone Cobra, Inc.
915 Highland Pointe Drive, Suite 160, Roseville, CA 95678
Phone: 916-797-6272 Fax: 800-465-9699
makeitwork@stonecobra.com, www.stonecobra.com

Stone Cobra provides award-winning software for world-class Service & Support Organizations. Our products and solutions align organizations with industry best practices and market-leading technology. Recently, our expertise earned us the Innovator Award for thought leadership in the area of Knowledge Centered Support (KCS), and expert speaking engagements at the industry's leading cloud computing event. With the release of BlackCRM and PIIT Viper, Stone Cobra is redefining world-class service and support.

Blog: http://www.stonecobra.com/company/the-blog/
Facebook: http://www.facebook.com/#!/pages/Roseville-CA/Stone-Cobra/141713359202037?ref=sgm&__&ajaxpipe=1
Youtube: http://www.youtube.com/user/StoneCobraTV
Twitter: http://twitter.com/stonecobra

Strategies For Growth^SM
P.O. Box 1024, Westtown, PA 19395
Phone: 610-399-9717, Fax: 610-399-9718, www.s4growth.com

Strategies For Growth^SM supports service organizations with a full range of strategic, marketing and business planning consulting; user needs and requirements assessments; customer/market surveys; satisfaction measurement and tracking analyses; services marketing and promotional support; custom market research reports and white papers; Business Process Evaluation/Reengineering; competitive market analyses; and general business consulting. SFG^SM's consulting programs help clients identify new market opportunities, improve customer service and satisfaction, develop effective services marketing programs, and approach services more strategically.

Support Center University
560 Campo Way, Superior, CO 80027
Phone: 303-494-4932, info@SupportCenterU.com, www.supportcenteru.com

Providing management consulting & training services. Offering operational assessments, efficiency improvement projects, and staffing level analysis/requirements planning. Specializing in reducing customer wait times and case-handle times (therefore improving employee/customer satisfaction) through efficient design of call & email routing (including skills-based routing). SCU founder and lead-consultant Dave Brown is a recognized industry "˜guru'. He has assisted numerous companies to achieve significant improvements (20-40% typical). Past clients have achieved SSPA STAR Awards (for Most-Improved) and industry certifications.

Sykes Enterprises, Incorporated
400 North Ashley Drive, Suite 2800, Tampa, Florida 33602
Phone: 813-274-1000, Fax: 813-273-0148, www.sykes.com/ccs.aspx

For more than 30 years, leading Technology, Banking and Communications corporations have outsourced Customer Service Interactions to SYKES. Our Science of Service® approach assures the focus, consistency and operational excellence necessary to protect your brand and delight your customers — over and over again, making us your benchmark for customer care. That's why 85 percent of our clients move more and more of their customer contact work to SYKES - for a better customer experience.

Tenrox
1010 N. Central Ave, Glendale, CA 91202
Phone: 877-483-6769 Fax: 626-796-6662, www.tenrox.com

Tenrox Professional Services Automation software (PSA software) manages your billable projects from bid, to bill, to close. Tenrox PSA software is a workflow-driven project management solution with configurable cost and billing rules and certified integrations with your CRM and accounting systems. Tenrox PSA software automates project initiation, resource management, time and expense reporting, billing and invoicing, reporting and analytics.

Blog: http://www.talentontarget.com/
Twitter: http://twitter.com/Tenrox
http://twitter.com/manageprojects
Facebook: http://www.facebook.com/pages/Tenrox/277265151555?ref=search&sid=543690874.1083483169..1
Linkedin:http://www.linkedin.com/groups?gid=2349547&trk=myg_ugrp_ovr
http://www.linkedin.com/groups?gid=1222377

The Verghis Group, Inc.
1770 Mass. Avenue #123, Cambridge, MA 02140-2808
Phone: 617-395-6613, info@verghisgroup.com, http://www.verghisgroup.com/about/testimonials/

More than ever, you face decisions about support and services strategy that take you into uncharted territory. That's why it's probably time to have a chat with Phil Verghis, whom John Ragsdale calls a "brilliant strategist and innovator". Phil works with support leaders to devise winning strategies. He's been a top-level support executive himself, written the definitive book on customer-centric management, and brings a fresh perspective to problems that seem to have no easy solution.

Blog: www.verghisgroup.com/blog
Twitter: http://twitter.com/phil_verghis
Facebook: http://www.facebook.com/phil.verghis
Linkedin: http://www.linkedin.com/in/philverghis

Verint Witness Actionable Solutions
330 South Service Road, Melville, NY 11747
Phone: 631-962-9600, info@verint.com, www.verint.com

Verint is the leader in enterprise Workforce Optimization software and services. Its solutions help organizations capture customer intelligence, uncover trends, discover the root cause of employee/customer behavior, and optimize the customer experience across contact center, help-desk, and back-office customer service operations. Comprised of quality monitoring, customer interaction analytics, workforce management, and more, its Impact 360 suite helps enable more efficient operations, creating more loyal customers and driving more profitable business outcomes. www.verint.com

Blog: http://www.verint.com/verintblog/
Twitter: http://twitter.com/Verint
Facebook: http://www.facebook.com/pages/Melville-NY/Verint/170373201361?v=wall&ref=search

Media Sponsors

1 to 1 Media
www.1to1media.com

1 to 1 Media is dedicated to helping organizations realize the greatest value from their customer base. We provide resources that deliver relevant information on the latest thought leadership regarding customer strategy and marketplace trends. Led by 1 to 1 Magazine, our print, electronic and custom publications explore the best practices and trends from companies using customer initiatives to drive results. 1 to 1 Media is a division of Peppers & Rogers Group.

SearchCRM.com
275 Grove Street, Newton, MA 02466
Phone: 1-888-274-4111 Fax: 617-431-9201 www.searchcrm.com

SearchCRM.com offers decision makers a rich collection of insight on this fast-changing industry, providing valuable information needed for developing, designing and implementing CRM programs. Find all the information you need on any CRM topic — including customer service, call center management SaaS CRM, customer data management, and marketing/salesforce automation. You'll find only the most pertinent information in a unique combination of original news, expert advice, training tutorials, white papers and more. http://www.searchcrm.com