Spring 2011 Expo

The EXPO is the opportunity to meet one-on-one with partners to determine which products and services your organization can leverage to take your services operations to the next level of performance. From CRM solutions to call center monitoring, remote support/diagnostics to agent scheduling, knowledge management systems to PSA tools, and everything in-between, join us in the EXPO and discover the industry's best solutions that will help your service organization survive and thrive.

Aegis Global Communications
8201 Ridgepoint Drive, Irving, TX 75063
Phone: 877-892-3447, www.aegisglobal.com

Aegis is a world-leading outsourcing services partner with over two decades of leadership in total customer lifecycle management. Our 50, 000 employees across 50 locations in 12 countries serve 150+ clients in technology, consumer products, banking, financial services, insurance, healthcare, travel, hospitality, telecom, manufacturing, energy & utilities, and retail. We specialize in solutions that cover the entire spectrum of customer and business experiences. Aegis is wholly owned by the $15 billion Essar global conglomerate.

Axeda Corporation
25 Forbes Boulevard Suite 3, Foxboro, MA 02035
Phone: 508-337-9200, Fax: 508-337-9201, www.axeda.com

Axeda is the leading cloud platform and applications company for connected products. Axeda cloud services enable leading organizations to rapidly build, service, and extend connected products with powerful M2M apps that drive new business models and revenue opportunities. Running on the Axeda® Platform, Axeda ServiceLink on-demand applications provide product manufacturers with information access to monitor, manage, and repair wired and wireless assets. More than 150 leading enterprises rely on Axeda's VeriSign® Security certified solutions.

Twitter: http://twitter.com/axeda
LinkedIn: http://www.linkedin.com/groups?gid=3078012&trk=myg_ugrp_ovr
Blog: http://blog.axeda.com

CALL CENTER GROUP
445 Georgetown Avenue, San Mateo, CA 94402
Phone: 866-425-4992, Fax: 650-579-2694, www.callcentergroup.com

Call Center Group delivers solutions that improve the performance of Customer Organizations — Sales, Service & Support. Evaluating the total customer experience, our designs improve efficiency, reduce costs and integrate innovative technology. Call Center Group utilizes industry benchmarks to provide best-in-class results and achieve our client's goals. Consultants average 15+ years of Contact Center Management experience. Practice Areas: Home Agents, Multi-Channel Support, Audits, Customer Satisfaction, Outsourcing, Technology. How can we help you? Learn how at www.callcentergroup.com.

Citrix Online, A division of Citrix Systems, Inc.
7414 Hollister Avenue, Goleta, CA 93117
Phone: 805-690-6400, Fax: 805-690-6471, info@citrixonline.com

Citrix Online provides secure, easy-to-use online solutions that enable people to work from anywhere with anyone. GoToAssist® is the #1 Web-based Remote Support platform — enabling contact center and helpdesk managers to improve customer satisfaction, increase first-time call resolution, and reduce costs. GoToManage® is the leading IT Management SaaS platform that enables IT professionals to remotely connect to, monitor, and manage servers, desktops, and network infrastructure. Learn more about GoToAssist® and GoToManage® at our booth or visit http://www.gotoassist.com.

Twitter: http://twitter.com/citrix
Twitter: http://twitter.com/gotoassist

Clarabridge
11400 Commerce Park Drive, Suite 500, Reston, VA 20191
Phone: 571-299-1800, Fax: 571-299-1805, www.clarabridge.com

Clarabridge, the leading provider of sentiment and text analytics software for customer experience management, provides Global 1000 enterprises an analytical view of text-based verbatims found in voice of the customer feedback channels. As a result, businesses can improve marketing, product/service management and customer service delivery. Clarabridge customers include AOL, B/E Aerospace, Choice Hotels, Expedia, Gaylord Hotels, Intuit, J.D. Power, Marriott International, Nissan, QVC, Inc., Sage North America, United Airlines, Wal-Mart, Walgreens, and Wendy's International.

Compuware
One Campus Martius, Detroit, MI 48226
Phone: 313-227-7300, Toll-Free: 800-521-9353, www.compuware.com

Compuware Changepoint provides automated and unified management control and visibility across critical functions in a technology company including: product management, product development, support and maintenance and services. Changepoint's solution combines our industry leading product portfolio management and professional service automation capabilities to help your organization improve its product planning and maintenance processes, ensure reliable release delivery, and flawlessly execute on service engagements, while providing executives with critical "big-picture" visibility to make informed and better business decisions.

Consona
450 East 96th Street, Suite 300, Indianapolis, IN 46240
Phone: 888-826-6766, 888-8-CONSONA, crm.consona.com

Consona has been in business for many years, just under different names: KNOVA (once ServiceWare and Kanisa), SupportSoft, and Onyx Software. With a comprehensive set of solutions centered around knowledge management and spanning self-service, customer management, chat, communities and proactive support, Consona provides KCS Verified tools for integrated, multi-channel customer service. The only CRM vendor focused exclusively on service and support, Consona helps the Global 2000 control costs while providing a superior customer experience.

Blog: http://crm.consona.com/news-and-events/blog.aspx
Twitter: http://twitter.com/ConsonaCorp
LinkedIn: http://www.linkedin.com/companies/consona-corporation
Facebook: http://www.facebook.com/pages/Consona-Corporation/103412257305

Coveo
945 Lakeview Parkway, Vernon Hills, IL 60061
Phone: 800-635-5476, www.coveo.com

Coveo Customer Information Access Solutions for technology companies speed issue-resolution, monitor customer relationships and reduce costs through advanced enterprise search technology, providing access to customer and product information stored cross-enterprise, without moving data from native systems and repositories. Coveo Solutions improve efficiencies for Customer Contact Centers, improve customer satisfaction through improved Customer Self-Service and provide managers and executives with actionable insight via Customer 360 views. Learn how clients such as CA are using Coveo— www.coveo.com.

Reality Video Series: http://bit.ly/gQukd9
Blog: http://blog.coveo.com/
Twitter: http://twitter.com/coveo
Facebook: http://www.facebook.com/pages/Coveo/170185265828

DB Kay & Associates
18275 Knuth Road, Los Gatos, CA 95033
Phone: 408-568-3551, info@dbkay.com, www.dbkay.com

DB Kay & Associates provides training and consulting in knowledge management, self-service, and social support. DB Kay is KCS v4 Verified as a Knowledge-Centered Support consultant. DB Kay customers include Research In Motion, IBM, Alcatel-Lucent, Symantec, Yahoo!, and Intuit. DB Kay services include: KCS workshops for program team members, leaders, and coaches; technology selection; self-service improvement; metrics dashboard development and KM, social support, and self-service assessments and strategy.

DG Associates
258 Highlands Drive, Hampstead, NC 28443
Phone: 910-270-5382, Cell: 914-552-7827, Fax: 910-270-5382, dennisg@dgassociates.net

Specialists in driving service revenues and profits through development and implementation of customer experience management (CEM) strategy and improvements in service operations. Leveraging our team of specialists in service operations and customer loyalty, we are a leading practitioner in implementing enterprise feedback management strategy. We provide services including surveys, benchmarking, data collection, analysis and employee incentive programs. We are a qualified CEM-DNA Certified, verifying our mastery of best practices and uniform standards of excellence.

Epiphany, Inc.
12320 Barker Cypress Ste. 600 - #196, Cypress, TX 77429
Phone: 713-589-4725, www.epiphanyinc.com

(Abstract soon to come)

FT Works
71 Cody Lane, Los Altos, CA 94022
Phone: 650-559-9826, www.ftworks.com

Since 1998, FT Works has helped technology companies improve their support operations through custom consulting, coaching, and training programs. We specialize in the intersection of strategy and tactics — since support is all about execution, not pretty strategy slides — and the intersection of operations and business — maximizing support profits. Our clients say that our consultants' decades of hands-on experience managing support organizations make them instantly credible and effective. Find out how you too can attain Smarter SupportSM.

IGLOO Software
22 Frederick Street, 6th Floor, Kitchener, ON N2H 6M6
Phone: 1-877-664-4566, Fax: 519-489-4121, www.igloosoftware.com

IGLOO is helping intranets and extranets stage a comeback. Forget what was once wrong, this time it fits in your budget, runs in the cloud and it's social. With IGLOO's social extranets, it becomes easier to build a knowledge base and encourage peer-to-peer interaction in order to reduce support costs and increase sales. And because it's deployed in the cloud, users are up and running in minutes with lower costs and without the burden on IT.

Twitter Handle: @IGLOOSoftware
LinkedIn (company description): http://www.linkedin.com/company/igloo-software
LinkedIn (Social Media Playbook group): http://www.linkedin.com/groups?mostPopular=&gid=1853168
Facebook Fan Page: http://www.facebook.com/pages/IGLOO-Software/73048127223
Community for "˜Online Community Builders': http://www.igloosoftware.com/playbook

Impact Learning Systems International
198 South Street, San Luis Obispo, CA 93401
800-545-9003, Fax: 805-545-9075, info@impactlearning.com, www.impactlearning.com

Impact Learning Systems delivers TSIA's customer service and critical thinking certificate courses for frontline support professionals. Exclusive to TSIA members, the Support Staff Excellence program reinforces agent's technical abilities with the relationship and troubleshooting skills required to ensure total customer satisfaction. Available for field service and support center agents, the program delivers significant gains in service efficiency and customer satisfaction improvement. Participating companies are eligible for TSIA's Support Staff Excellence Award for excellence in service.

InQuira
900 Cherry Avenue, 6th Floor, San Bruno, CA 94066
Phone: 650-246-5000, sales@InQuira.com, www.InQuira.com

InQuira is the leading provider of knowledge applications for multi-channel customer support, social CRM and sales enablement. Only with InQuira, customers can find accurate and consistent answers faster the first time on the web, over the phone, and in social communities. The world's leading brands such as Apple, Symantec, Yahoo, eBay and Blue Coat trust InQuira to power an exceptional online support experience, improve call center metrics, and substantially lower support costs.

Twitter: http://twitter.com/inquira

Intermec Technologies
6001 36th Avenue West, Everett, WA 98203
Phone: 425-348-2600, Fax: 425-267-2983, www.intermec.com

Delivering superior service in a timely manner is the key to success for field-service operations. Intermec mobile computing solutions ensure that everyone in the organization — from mobile workers to management — have the most accurate and timely information available to make more informed decisions, respond faster to customers and drive higher productivity from the field.

ISOdx
8999 Gemini Parkway, Columbus, OH 43240
Phone: 614-431-8000, Toll-Free: 877-217-9710, www.isodxsolutions.com

ISOdx is an IT platform for companies supporting hardware and software. ISOdx reduces support time by up to 92 percent, captures, documents and compares "moments in time" before failures occur, and rapidly determines root cause of IT problems. Winner of the TSIA Recognized Innovator Award, ISOdx implementation takes less than a day and ROI is immediate. Companies can move away from firefighting and be proactive, efficient and more strategic in their approach to managing work.

Kepner-Tregoe
PO Box 704, Princeton, NJ 08542
Phone: 609-921-2806, Toll-Free: 800-537-6378, info@kepner-tregoe.com, www.kepner-tregoe.com. Offices located throughout the world.

Kepner-Tregoe (www.kepner-tregoe.com) helps organizations achieve service excellence by acting strategically, troubleshooting quickly and effectively, and achieving sustainable results against key performance indicators. Service and support organizations worldwide use KT Resolve SM, our ITIL-recognized program of troubleshooting training, business process integration, and performance improvement, to transform their service and support functions. The systematic approach of KT's renowned processes helps people and organizations excel in the uncharted waters of new technologies, products, markets and ideas. www.kepner-tregoe.com/resolve.

Kinetic Data, Inc.
235 East Sixth Street, Ste. 400B, Saint Paul, MN 55101
Phone: 651-695-8566, Fax: 651-695-8577, www.kineticdata.com

Kinetic Data offers an extensive portfolio of business service management and service delivery management applications that help service providers automate key business processes and reduce the cost of providing services, both internally and client facing, as well as improve the customer service experience for the service-provider client themselves. Kinetic Data products are designed to help enhance your business by delivering tailored, configured services to your clients without changes to your underlying systems, thereby lowering risk.

Knowledge Accelerators
450 Carillon Parkway, Suite 150, St. Petersburg, FL 33716
Phone: 727-571-1968, www.knowledgeaccelerators.com

Knowledge Accelerators specializes in the production of Multimedia Libraries (MML) delivering lower support costs, increased adoption and satisfaction. With over 400 clients, 14 million desktops and 21 languages, MML's educate and support 'how-to' questions from right within the application. Support and Training are delivered 'Just In Time' and at the point of the users need. Ask us about our 'ZERO COST' option for your MML.

KPIT Cummins
Techmart Center, 5201 Great America Parkway, Suite 457, Santa Clara, CA 95054
Phone: 408-330-0911, Fax: 480-330-0914, www.kpitcummins.com

KPIT Cummins, a leading IT service company, provides solutions that are tightly-coupled to clients' business outcome. KPIT's alignment as an Integrated Enterprise Service organization enables delivery offerings comprising of Business Process Services (BPS), Business Insight Services and Business Applications Services. The Enterprise Support Practice, a part of BPS, caters to a diverse clientele ranging from Fortune 500 companies to SMBs and drives service excellence through its predictable and consistent performance. For more information, refer www.kpitcummins.com.

Blog : http://blog.kpitcummins.com/
Twitter: KPIT
Facebook: http://www.facebook.com/kpitcummins
LinkedIn: http://www.linkedin.com/company/kpit-cummins-infosystems-limited

LivePerson, Inc.
462 7th Avenue, 3rd Floor, New York, NY 10018
Phone: 212-609-4200, Fax: 212-609-4201, www.solutions.liveperson.com

LivePerson is the leading provider of online, real-time intelligent engagement solutions. Connecting businesses and experts with consumers seeking help on the Web, LivePerson's hosted software platform creates more relevant, compelling and personalized online experiences. LivePerson's intelligent platform helps millions of people succeed online; 8, 500+ companies, including EarthLink, Hewlett-Packard, Microsoft, and Verizon, rely on LivePerson to maximize the impact of the online channel. LivePerson has offices in New York, San Francisco, Atlanta, London, and Tel-Aviv.

Facebook: http://www.facebook.com/LivePersonInc
Twitter: http://twitter.com/#!/livepersoninc

LogMeIn
500 Unicorn Park Drive, Woburn, MA 01810
Phone: 781-638-9050, Toll free: 888-246-6101, Fax: 781-998-7792, www.logmein.com

With LogMeIn, organizations can support and manage remote computers and mobile devices — from smartphones to PCs and Macs — from any web browser with an Internet connection. Over 100 million devices worldwide have connected to a LogMeIn service. Users who rely on LogMeIn span the globe. Since our founding in 2003, people from nearly every country on the planet have used LogMeIn. We have established offices across time zones and hemispheres to serve you.

Market Intelligence International
EMEA US/SA APAC
52 Upper Street, Suite 106, Business Design Centre, | London | N1 0QH
Phone: 320-238-9345 or +44 (0)207-226-1300, Email: cdalos@marketii.com or dheal@marketii.com, www.marketii.com

MARKETii specializes in measuring customer satisfaction and service quality through field service, call center/ technical helpdesk, depot repair and relationship surveys. Working in 35+ languages to 80+ countries, we communicate with customers via telephone and web-based surveys to gain insightful feedback on key service elements and areas to improve. Services include real-time web-based reporting, NPS, customer escalations, mystery shopping, targeted sampling, benchmarking, call-recording and proactive account management to help your company deliver exemplary customer service.

NetReflector
2101 Fourth Avenue, Suite 1530, Seattle, WA 98121
Phone: 206-462-4250, Fax: 206-441-5150, www.netreflector.com

NetReflector specializes in Customer Experience Management, providing market research and technology solutions to increase customer satisfaction, improve operations, and drive revenue. NetReflector combines expert program design and methodology consulting with a leading-edge data collection and reporting platform to deliver customized, scalable, and cost-effective feedback programs. From customer satisfaction, to website optimization, to call center monitoring, NetReflector provides visibility and insights into key aspects of the customer experience allowing companies to make faster, more informed decisions.

NextNine, Inc
75 Maiden Lane, New York, NY 10038
Phone: 212-405-2221, www.nextnine.com

NextNine provides Remote Product Service solutions that enable manufacturers of business-critical systems to remotely service their products at the customer site. With remote service, organizations are able to proactively discover and diagnose problems using remote monitoring, ensure optimal system performance and gain valuable product usage insight. Global leaders including Motorola, GE Healthcare, ABB and Honeywell utilize NextNine's platform to reduce support costs, drive new service revenues and increase customer satisfaction.

Oracle Corporation
500 Oracle Parkway, Redwood City, CA 94065
Phone: 800-633-0738, www.oracle.com

As the global leader in customer relationship (CRM) and supply chain management (SCM), Oracle boasts more than 30, 000 applications customers and over 5 million users worldwide. Oracle's Customer Service, Field Service, Supply Chain, Project and industry solutions are recognized as market leaders by the foremost analyst firms. Oracle provides a complete portfolio of product solutions to help organizations of all sizes to better manage their products and service delivery.

Planview
8300 North Mopac, Suite 300, Austin, TX 78759
Phone: 800- 856-8600, www.Planview.com

For 20 years Planview has focused on providing market leading, end-to-end portfolio management solutions to help our customers change the way they manage people and money to make better business decisions. Planview Enterprise® for Services Resource Planning helps service-driven organizations optimize their businesses by closing the planning and execution gap between "quote" and "cash." Learn how to accurately balance current and forecasted demand with the resources to drive more revenue into your organization at planview.com/ServicesPlanning.

YouTube: http://www.youtube.com/watch?v=XoDa2ft7zo4

PlumChoice
5 Federal Street, Billerica, MA 01821
Phone: 866-811-3321, Fax: 781-998-0264, www.plumchoice.com

PlumChoice provides leading white label Technology Care solutions to more Fortune 500 brands than any other company. Customized programs enable partners to build long-term relationships with their consumers or small businesses while generating recurring revenue, reducing operational costs, increasing customer satisfaction and creating competitive differentiation. With our patented SAFElinkâ„¢ platform, partners can offer their customers remote and on-site technical support solutions for any device/service they sell, accretive CSAT value and ongoing customer lifecycle management.

PRTM
444 Castro Street, Suite 400, Mountain View, CA 94041
Phone: 650-967-2900, Fax: 650-967-6367, www.prtm.com

Since 1976, PRTM has created a competitive advantage for its clients by changing the way companies operate. PRTM's management consultants work with senior executives to develop and implement innovative operational strategies that deliver breakthrough results. The firm is a leader in operational strategy, supply chain, product development, and customer value management, including customer experience and service operations. PRTM has 19 offices worldwide and serves major industry and global public sectors. For more information, visit www.prtm.com.

YouTube: http://www.youtube.com/watch?v=43b6O2I7NUg

RightAnswers, Inc.
67 Walnut Avenue, Clark, NJ 07066
Phone: 732-396-9010, www.rightanswers.com

RightAnswers understands that providing excellent customer service, and ensuring your customers have great experiences, are your priority. The basis of providing good service is having easy access to the information needed to quickly and accurately provide customers answers to their questions. As the leader in Knowledge Management, Self-Service, and Knowledgebase Development we have created RightAnswers Unified Knowledge Suite. This easily brandable suite empowers service organizations to reach new levels of effectiveness, improving the customer experience.

Blog: http://rightanswers.wordpress.com/
Twitter: http://twitter.com/rightanswers/
Facebook: http://www.facebook.com/home.php#!/pages/RightAnswers/189017554045
LinkedIn: http://www.linkedin.com/company/rightanswers

Service 800
2190 West Wayzata Boulevard, Minneapolis, MN 55356-0800
Phone: 800-475-3747, www.service800.com

Designing and administering near real-time customer satisfaction measurement surveys in over 30 languages that give you in-depth knowledge of your clients' attitudes and impressions shortly after service events or getting regular feedback from decision-makers. Our real-time web reporting and voice recordings give you the insight needed to respond smarter, improve faster, and achieve greater success. SERVICE 800 has been helping clients improve business operations for over 20 years and lists among its clients numerous Fortune companies

ServiceSource
634 2nd Street, San Francisco, CA 94107
Phone: 415-901-6030, Toll-Free: 800-211-0734, Fax: 415-962-3230, sales@servicesource.com

ServiceSource is the service revenue performance company. We drive increased recurring service revenue, profitability and earnings for technology-based companies. ServiceSource partners customers to drive up renewal rates of maintenance, support and subscription contracts. Our cloud-enabled service consists of a suite of cloud applications, a proprietary service revenue intelligence engine and a dedicated, global renewals sales teams working under our customers' brands as a managed service.

Sigma Performance Solutions
660 Kenilworth Drive, Suite 104, Baltimore, MD 21204
Phone: 410-667-9055, Fax: 410-667-9066, www.sigmatraining.com

Sigma Performance works with clients worldwide to deliver bottom line results, meeting and exceeding their goals. Our training programs teach people to manage more effective conversations with customers, internal contacts, and others. Our processes help you identify customer needs, getting it right the first time and every time to increase revenues, improve customer retention, and reduce rework. The Sigma name signifies our ability to produce measurable performance improvements. For more information, please visit www.sigmatraining.com

SoftLib
474 Mountauk Highway, West Islip, NY 11795
Phone: 516-971-1657, Fax: 631-321-8489, salesUS@softlibsw.com, www.softlibsw.com

Softlib is a leader for Knowledge On Demand. Our software solutions improve quality of service and deliver dramatic cost savings by pinpointing the right information faster and earlier in the service cycle - to both end users and agents. With Softlib, you will be able to resolve issues faster and deliver superior service — all in a matter of days! Softlib is an international company with customers and presence in the US, Europe and Middle East.

Stone Cobra, Inc.
915 Highland Pointe Drive, Suite 160, Roseville, CA 95678
Phone: 916-797-6272, Fax: 800-465-9699, makeitwork@stonecobra.com www.stonecobra.com

At Stone Cobra, we know that innovation is the key to creating and sustaining a competitive advantage. Stone Cobra Appsalign organizations with industry best practices and market-leading technology. Stone Cobra Professional Services encompass Implementation, Project Management, and Custom Development with deep enterprise expertise successfully implementing solutions for service and support organizations. With the release of Rapid Response Email, BlackCRM, PIIT Viper and other Stone Cobra Apps, Stone Cobra is redefining world-class service and support.

Support Center University
560 Campo Way, Superior, CO 80027
Phone: 303-494-4932, info@SupportCenterU.com, www.supportcenteru.com

Providing management consulting & training services. Offering operational assessments, efficiency improvement projects, and staffing level analysis/requirements planning. Specializing in reducing customer wait times and case-handle times (therefore improving employee/customer satisfaction) through efficient design of call & email routing (including skills-based routing). SCU founder and lead-consultant Dave Brown is a recognized industry "˜guru'. He has assisted numerous companies to achieve significant improvements (20-40% typical). Past clients have achieved SSPA STAR Awards (for Most-Improved) and industry certifications.

Sykes Enterprises, Incorporated
400 North Ashley Drive, Suite 2800, Tampa, Florida 33602
Phone: 813-274-1000, Fax: 813-273-0148, www.sykes.com/ccs.aspx

For more than 30 years, leading Technology, Banking and Communications corporations have outsourced Customer Service Interactions to SYKES. Our Science of Service® approach assures the focus, consistency and operational excellence necessary to protect your brand and delight your customers — over and over again, making us your benchmark for customer care. That's why 85 percent of our clients move more and more of their customer contact work to SYKES - for a better customer experience.

TSANet, Inc.
9401 Indian Creek Parkway, Suite 180, Overland Park, KS 66210
Phone: 913-345-9311, www.tsanet.org

Founded in 1993, TSANet (Technical Support Alliance Network) is a global multivendor support alliance that offers the industry a mechanism to facilitate multivendor support. TSANet, a Not-For-Profit organization, provides a legal and relationship infrastructure, allowing its members to create or participate in various cooperative relationships supporting mutual customers. Membership consists of more than two hundred software and hardware companies.

1770 Mass. Avenue #123, Cambridge, MA 02140-2808
Phone: 617-395-6613, info@verghisgroup.com, http://www.verghisgroup.com/about/testimonials/

More than ever, you face decisions about support strategy that take you into uncharted territory. It's time to have a chat with Phil Verghis, whom John Ragsdale calls a "brilliant strategist and innovator, " and his team. The Verghis Group works with support leaders to devise strategies and select the right approaches to turn them into huge wins. We've been there before, written the definitive works, and bring fresh perspectives to your problems.

Blog: www.verghisgroup.com/blog
Twitter: http://twitter.com/phil_verghis
Facebook: http://www.facebook.com/phil.verghis
Linkedin: http://www.linkedin.com/in/philverghis

Media Sponsor

Field Technologies is the premier resource for the optimization of your field workers, service, and assets. Field Technologies magazine and Field Technologies Online provide companies with timely information on mobile technologies that can be used to improve productivity and drive efficiency , including field service software, mobile computing hardware, fleet and asset management, RFID, and M2M. Visit us at FieldTechnologiesOnline.com . For a free subscription to Field Technologies magazine, click here.