SAN DIEGO, CA, September 27, 2011 — The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will bring the world's top services industry experts together under one roof this year at Technology Services World (TSW) 2011 Las Vegas, being held at The Mirage Resort. Taking place October 24-26 with the theme of "Future-Proof Your Services Business, " TSW 2011 Las Vegas is the premier conference event for technology services professionals, with the brightest minds and top decision makers in the market space coming together for three days of high-impact learning and discussions.
Services experts from around the world will convene to learn how to prepare their organizations for what lies ahead by gaining the latest insights in three key areas: (1) the changing nature of services revenue generation, (2) optimizing services financials to maximize revenue and profits, and (3) driving business efficiency through innovations in delivery and operations.
The solutions providers that will converge in the world-renowned TSW | EXPO cover a broad range of applications and services that organizations can leverage to take their services operations to the next level of performance. The partial roster of participating providers includes Aegis Global Communications, Astea International, Bill Rose I.N.C., Call Center Group, Citrix Online, Clarabridge, Compuware, Concentrix, Confoe, Consona, Convergys, Coveo, CSDP, Datacom, DB Kay & Associates, DG Associates, eGain Communications, Epiphany, Frank J Rich & Associates, GoServicePro, Impact Learning Systems, Field Technologies, Intermec Technologies, ISOdx, Kepner-Tregoe, Knowledge Accelerators, Kopin, Kotler Marketing Group, KPIT Cummins, Lionbridge Technologies, LogMeIn, Market Intelligence International, NetSuite OpenAir, Oracle | InQuira, Parature, Progress Software, PwC's PRTM Management Consulting, Qualtech Systems, Right Answers, SDL Language Weaver, SearchCRM.com, SERVICE 800, Service Impact Group, ServiceSource, ServiceXRG, Servigistics, SoftLib, Stone Cobra, Support Center University, Sykes Enterprises, Technology Business Alliance of Nevada, Tenrox, The Verghis Group, Value and Pricing Partners, Verint Witness Actionable Solutions, and Vertical Solutions.
From CRM solutions to call center monitoring, remote support/diagnostics to agent scheduling, knowledge management systems to PSA tools, and much more, the TSW | EXPO delivers the industry's most innovative solutions that help services organizations to thrive. More information on TSW 2011 Las Vegas can be found at www.technologyservicesworld.com, while TSW | EXPO details can be found at www.technologyservicesworld.com/expo.
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com
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Suzanne Hite, TSIA