The TSW | EXPO is the best place to meet with top solutions providers and learn about which of their up-and-coming products and services can help take your operation to the next level.
Come to the TSW | EXPO to network with your peers and browse through a wide array of the hottest innovations on the market designed to help streamline your business. Thank you to the following companies for their support in helping make this year's TSW | EXPO possible:
FinancialForce iis the leading cloud ERP for the new services economy. The #1 ERP native to the Salesforce platform, FinancialForce unifies data across the enterprise in real-time, enabling companies to rapidly evolve their business models with customers at the center.
Gainsight, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is defining the customer success industry and building the next great category of enterprise software. Learn how companies like Box, Marketo, and Adobe use Gainsight to grow at www.gainsight.com
ServiceSource (NASDAQ:SREV), a provider of outsourced, performance-based revenue growth and customer success outcomes, helps companies grow and retain their B2B customer relationships. Leveraging its proprietary technology platform, predictive data models and revenue delivery experts, ServiceSource sells, manages or renews $9+ billion of revenue annually on behalf of its global clients.
Kimble Applications is the leading pure play Professional Services Automation SaaS vendor. Kimble’s augmented intelligence framework helps drive customer-defined best practices that improve performance. A new generation, customer-centric PSA, Kimble is usually natively embedded with Salesforce CRM, providing greater forward-looking insight that guides managers on how to accelerate growth.
ANCILE has over a decade of experience partnering with the world’s largest independent software vendors – including SAP, HP, OpenText, and EMC – to deliver learning solutions that support successful software implementations for customers. We help our partners accelerate user adoption and proficiency, drive more revenue, and deliver customer satisfaction and retention.
CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. A team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. LogMeIn's Customer Engagement and Support solutions empower your business to seamlessly engage with customers across digital channels and various devices throughout every step of their journey.
Mavenlink is enterprise-class project management, resource planning, and business intelligence Software as a Service (SaaS). Services experts designed this award-winning technology to solve the complex challenges services businesses face while managing costs and margins. Discover how Mavenlink can help you grow profits, one project at a time.
PS Principles offers the only complete consulting skills development framework. We accelerate the rate at which any professional services team learns the art of customer facing project delivery. Using theory, training scenarios, best practice templates and processes we rapidly mature the way any PS team provides their service to customers.
Answer 1 is a leading customer support partner that provides U.S. based call answering, ticket creation and management, workflow escalation and more, 24/7/365. Their goal is to help partners improve customer experience, leading to improved CSAT scores and provide the ability for partners to offer SLA’s to their clients well below industry standard.
Customer Success Management is an agile, iterative process that must be done right to achieve its goal: retaining delighted customers. Bolstra’s customer success platform enables B2B companies to maximize customer lifetime value by prescriptively managing engagements in real time to achieve this goal.
Coveo helps businesses transform by ensuring that every support agent, customer, employee, partner, and website visitor is empowered to do their best. Coveo enables organizations to unlock the power of their disparate enterprise knowledge, by leveraging AI-powered search to ensure the best, most relevant information is surfaced in the course of every interaction.
Doculus Doculus automates the generation of proposals and SoWs for professional servies and managed services teams. We make services businesses more profitable by solving key sales challenges of inconsistent proposal quality and slow turnaround time of SoWs. Our end-to-end solution includes template-based automatic document generation, knowledge management, real-time collaboration and approval workflows.
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector.
Learn more atkrowsoftware.com.
Lithium builds trusted relationships between the world's best brands and their customers, helping people get answers and share their experiences. Customers rely on Lithium to help them connect, engage, and understand their total community. In return, Lithium's customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty.
MMI provides custom contract management, quoting, and billing solutions that enable technology provider organizations to simplify and streamline the process of managing IT assets, warranties, and associated contract renewal lifecycles. MMI clients see dramatic increases in service and support revenues, while supplying downline clients with critical business intelligence.
Miller Heiman Group's Service Ready program delivers TSIA’s customer service and critical
thinking certificate courses for frontline support professionals. Exclusive to TSIA members, the
Support Staff Excellence program strengthens agents’ technical abilities with the relationship
and troubleshooting skills required to ensure total customer satisfaction.
NIIT, a leading global managed training services provider, helps technology companies transform their Education Services by delivering guaranteed margins and a fully variable, “OPEX NEUTRAL” cost structure.We provide a full-suite of training outsourcing services - delivering dramatic improvements across Training Delivery, Learning Administration, vLabs, Facilities, and Content Development.
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services post-sales. The company’s deep expertise, technology-driven delivery and continual analytics-based process improvement, help clients quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences.
Outcome Chains is a new SaaS solution that revolutionizes selling by bringing a structured, outcome-based collaboration process right into the actual customer meeting. For the first time customers, suppliers and even third party players can easily view, collaborate, plan and deliver improved business outcomes for corporate customers of all sizes.
ScreenMeet is modern, web-based remote support software. From a web browser, the support rep can initiate, see and remote control any remote device including Windows, Mac, Android and iOS. Time to session is now measured in seconds. Increase CSAT and FCR with ScreenMeet..
SERVICE 800 can design and launch worldwide customer feedback programs within days using phone interviews or email/web surveys; we will alert managers of urgent situations; and stream recordings or view results and analysis in near real time. Our 25+ years of experience will build the right program for your organization.
Splashtop delivers best-in-class remote access, remote support, cross-screen productivity and collaboration experience. Splashtop remote computer access and remote support solutions enable IT and MSPs to support computers, mobile, industrial equipment, and Internet of things (IoT) – any time and from anywhere.
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age, combining the speed and insight of design thinking with the scale and accuracy of data analytics. We’ve been helping customers, across all industries, achieve greater agility through transformed and automated customer experiences for over 30 years.
Totango is an enterprise-grade customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to identify at-risk accounts, reduce churn, grow predictable revenue, and maximize customer value over time.
tts is a leading provider of software solutions that address corporate learning and software user adoption. The tt performance suite allows organizations to rapidly create, manage and deliver high-quality e-learning, documentation and performance support for IT Applications, regulatory compliance, or business processes. tts supports customers and partners around the world.
Our ServiceCatalog Platform makes it easy for customers to buy, sales to quote and consultants to deliver services. Benefits: increased service revenue + happy clients. Our clients productize services into catalogs to publish online or embed into software products. Clients get self-serve access to services and launch projects to get work done. https://www.workrails.com/
Zimit is forecasting for Professional Services made simple. Revenue & Margin. Demand & Supply of People and Skills. Always updated. Always accurate. No more spreadsheets! Zimit improves margins and optimizes your bench. Zimit means always knowing what's ahead.
Exhibiting Consulting Alliance Partners
CLD Partners, the premier FinancialForce partner since 2011, has delivered some of the most successful FinancialForce implementations (please talk to our clients!). CLD’s expertise in business process improvement combined with a proven delivery methodology (and reusable asset framework) allows CLD to provide valuable insight and best practices for FinancialForce implementations.
DB Kay & Associates provides training and consulting in knowledge management, self-service, support strategy and customer success. Customers include Extreme, Riverbed, Sage, Tableau, and NetApp. Services: KCS workshops; support strategy consulting; technology selection; gamification; self-service improvement; support community best practices; voice of the customer programs; and customer experience journey mapping.
Since 1998, FT Works has helped technology companies improve their customer success and support organizations. We can map customer journeys, define support portfolios, deliver soft skills training, create support websites, streamline delivery processes, implement case-tracking tools, and define dashboards. We help you connect strategy and tactics to cultivate loyal customers.
Klever Insight is the first-ever, digital advisor that leverages everyone's expertise to help customer success and support leaders always know "the smartest next step.” Managers focus on the important and strategic, while still managing the urgent – taking small steps each day that make a big difference. Built with open, modern metrics.
LIFTinnovate increases customer value and creates recurring revenue models through customer success and revenue lifecycle programs. These programs are targeted at enterprise software companies and their channel partners that support their selling efforts. LIFTinnovate also develops new business transformations through partnerships with innovative startup companies.
nVision Consulting Group optimizes the strategic, financial, and operational performance of our clients’ service lines of business. From vision to execution to tangible business results, nVision’s proven, scalable, and digitized approach to service revenue generation can accelerate your ability to manage and monetize your entire customer lifecycle.
Pretium enables sales and service organizations to sell business outcomes. They leverage competency assessments, predictive analytics and their proven Value Assessment Methodology to help clients build high value sales teams. They teach clients to identify and articulate their real business value and how to build a business case that explains it.
Specializing in Resource Management, Project/Portfolio and Knowledge Management, and Services Business Optimization, we help services organizations achieve the benefits associated with successful services portfolios. Our unique Just-in-Time Resourcing® solutions and Business Acceleration Services help firms move beyond theory to practical application of industry best practices and achievement of exceptional results. www.rtmconsulting.net
TOP Step Consulting has served over 300 professional services organizations helping them be more profitable, scalable, and efficient. TOP Step provides a set of services focused on professional services automation, process improvement, change management, and in-depth training that enable their customers to reach their profitability goals.
Waterstone Management Group is a boutique management consulting firm that helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in Services, Cloud, and Customer Success performance.
- Mike Raley, VP, Marketing, Coveo
TSW conferences offer many opportunities to interact with prospective and existing customers within our community. With an attendance of over 1,800 services professionals expected at this year's event, TSIA offers you several sponsorship opportunities to gain more visibility for your company and solutions.
To get more details, or contract your participation, contact Octavius Reeves, Director, Partner Development at 858-716-0387 or by completing the sponsorship interest form.