The TSW | EXPO is the best place to meet with top solutions providers and learn about which of their up-and-coming products and services can help take your operation to the next level.
Come to the TSW | EXPO to network with your peers and browse through a wide array of the hottest innovations on the market designed to help streamline your business. Thank you to the following companies for their support in helping make this year's TSW | EXPO possible:
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Changepoint leads the industry in providing a complete solution which supports today's professional services customer lifecycle end-to-end. Changepoint Professional Services Automation enables high customer satisfaction and predictable delivery. Professional services organizations around the world depend on Changepoint PSA to help assure strong financial health and growth for their businesses.
Founded in 2009, FinancialForce is the leading Cloud ERP vendor with apps built entirely on the Salesforce Platform. The company's Financial Management, Professional Services Automation (PSA), and Human Capital Management (HCM) offerings provide services-centric businesses with a platform that organizes sales, services, finance and HR entirely around their customers.
Gainsight, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is defining the customer success industry and building the next great category of enterprise software. Learn how companies like Box, Marketo, and Adobe use Gainsight to grow at www.gainsight.com
ServiceSource (NASDAQ:SREV) provides the world's leading B2B companies with expert managed services, cloud software and best-practice processes proven to increase customer success, drive revenue growth and decrease churn from existing customers. ServiceSource's solutions help companies with onboarding and adoption, upsell and cross-sell, retention and renewals—the entire revenue lifecycle. www.servicesource.com.
NetSuite enables technology services organizations to meet the challenges of global services delivery. NetSuite OpenAir drives down bench time, elevates on-time project delivery, improves invoicing accuracy, streamlines revenue recognition and increases services visibility. Over 1,500 services organizations have transformed their entire professional services delivery lifecycle with NetSuite PSA.
PwC helps brands—and the businesses that bring them to life—move at the speed of customers. Our industry experience, advanced analytics, technology depth, risk management and tax expertise will help connect the dots across your organization to ensure your customer experience efforts produce high impact results.
ANCILE has over a decade of experience partnering with the world's largest independent software vendors—including SAP, HP, OpenText, and EMC—to deliver learning solutions that support successful software implementations for customers. We help our partners accelerate user adoption and proficiency, drive more revenue, and deliver customer satisfaction and retention.
CSS Corp is the global leader in technology support. Over 100 global clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, providing automated digital Infrastructure solutions and securing enterprises. To know how we are wired to deliver great CX, visit www.csscorp.com
IBM Technology Support Services is your trusted partner for IT support. Our global capabilities include service desk and spare parts, logistics, managed support services and on-site repair as well as analytics-based predictive maintenance. These capabilities coupled with our proven best practices make us the one source for all of your technical support needs.
Kimble Applications is the preeminent cloud Professional Services Automation software vendor. Integrated with Salesforce CRM Kimble's unique process centric design gives consulting organizations the capability to gain real-time insight into the performance of their business, and helps guide business leaders to make smarter decisions that accelerate revenue and profit growth.
LogMeIn transforms the way people work and live through secure connections to computers, devices, data, and people. LogMeIn's cloud services free millions of people to work from anywhere, empower IT professionals to securely embrace the modern cloud-centric workplace, and give companies new ways to reach and support today's connected customer.
MMI products and services provide end-to-end solutions that enable technology provider organizations to simplify and streamline the process of managing IT assets, warranties, and service contracts. MMI clients see dramatic increases in contract renewal rates, support revenues, and gain critical business intelligence while providing end-customers with uninterrupted coverage and support.
Mavenlink is enterprise-class project management, resource planning, and business intelligence Software as a Service (SaaS). Services experts designed this award-winning technology to solve the complex challenges services businesses face while managing costs and margins. Discover how Mavenlink can help you grow profits, one project at a time.
NIIT, a leading provider of managed training services in 40 countries helps technology companies transform customer education by delivering guaranteed margins, profitability, and a fully variable, “OPEX NEUTRAL” cost structure. Our transformative approach drives dramatic improvements in effectiveness and efficiency across delivery, learning operations, vLabs, facilities, and content development.
Sutherland Global Services delivers outcomes-based services and solutions to support technology companies' most valuable asset—their customers. With 38,000+ professionals, across 60+ global multi-lingual delivery centers and CloudSource, work-at-home program, we combine skilled people with proven methodologies and analytics-powered front-to-back office capabilities for an exceptional customer experience that drives revenue.
SYKES gives technology companies customer support, channel partner management and inbound sales differentiation. From over 70 centers around the world, and with over 7000 home-based agents, our technical, service and sales services deliver on customer experience expectations. For the best in customer support talk with SYKES – Real People. Real Solutions.
Aptean provides enterprise-wide service and support solutions including Knova—KCS Verified knowledge management backed by advanced analytics. Solutions span self-service, agent-assisted service, authoring, spidering, and offline content. Aptean applications enable nearly 5,000 customers to satisfy their customers, operate more efficiently and stay at the forefront of their industry.
Bolstra's customer success platform enables B2B companies to maximize customer lifetime value. By prescriptively managing engagements in real time to achieve desired outcomes, businesses see increased revenue, fewer fire drills and more delighted customers. We assure your customer's success one engagement at a time.
Bomgar connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security professionals improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world.
Chobanian Group, a strategy and design services company, helps industry leaders make better decisions, products and services. Application of our analytics, research and design services bring you closer to your customer enabling insights previously unattainable.
Please visit us at www.chobaniangroup.com to learn how we can help you achieve your objectives.
Convergys, a global contact center leader, delivers consistent, quality customer experiences in 58 languages and from 150+ locations globally. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of BPO Services, including customer care, analytics, technical support, collections, and home agent.
Recognized as THE Leader in intelligent search and insights, Coveo removes complexity and drives effortless experiences for customers and employees by empowering them with the best information from across cloud and on-premises systems. Coveo's search app for Salesforce brings intelligent, self-learning search to Salesforce Service Cloud, App Cloud and Communities.
CSM Practice is a boutique consulting firm specializing in Customer Success Management services to companies that place a high priority on delivering excellence in customer experience. We offer customer success certification programs, strategy services, as well as Gainsight AdminPro services.
DB Kay & Associates provides training and consulting in knowledge management, self-service, support strategy and customer success. Customers include Extreme, Riverbed, Sage, Tableau, and NetApp. Services: KCS workshops; support strategy consulting; technology selection; gamification; self-service improvement; support community best practices; voice of the customer programs; and customer experience journey mapping.
Customer training is the #1 driver of user adoption. ESG partners with technology companies to improve Customer Success through training. With 15 years of experience, ESG is a proven provider of best-in-class solutions that drive education revenue and consumption, increase adoption, and improve Customer Success. www.educationservicesgroup.com
Eigenworks specializes in win/loss and churn analysis. Our deep insights help maximize sales, marketing, product, and ultimately business opportunities. First, we deliver insight on buyer criteria, market needs, and customer requirements. Then, we collaborate with and coach your teams to help align your tactics and strategies to market realities.
enValu services empower technology clients with proven methods, which enable next-gen channels to deliver consistent value-based outcomes. We help clients innovate and deliver aligned, consistent, measurable, and successful value-based outcomes through next-gen services channels via an array of best-in-class services.
Glassbeam is the premier machine data analytics company bringing structure and meaning to complex data generated from any connected machine in the Internet of Things (IoT) industry. Glassbeam’s next generation cloud-based platform is designed to transform and analyze multi-structured data, delivering powerful solutions for customer support and product intelligence.
Global Partners' Total Customer Focus (TCF) program enables service organizations to develop business relationship skills that result in new revenue opportunities, increased productivity and reduced costs. TCF drives real change that you will see through program adoption rates, success stories and return on investment.
Inbenta is a pioneer in online Customer Support and Experience. Using Natural Language Processing and Artificial Intelligence, we specialize in online self-service, support ticketing and e-commerce search. Some of our key functionalities include multilingual Natural Language Search of Content and FAQs, Chatbots, Instant Answers and a self-service performance-monitoring dashboard.
Intelechy Group, a revenue growth agency, offers big-agency experience with the personal approach and value of a boutique firm to deliver stellar results. We provide GTM Strategy & Development, Brand Positioning, Demand Generation and an array of marketing services that propel organizations to become revenue and profit leaders.
Klever is a global enterprise software and services company. Unlike firms that advocate a purely technology-based solution, Klever improves the people and process side of service effectiveness. We make existing enterprise support platforms better by improving productivity with tried and tested techniques.
LIFTinnovate is an ecosystem development company. Our founders have deep expertise working with some of the largest technology manufacturers in the world, as well as with their channel resellers, and saw an opportunity to leverage this network to add value back into ecosystems and develop new ones.
Miller Heiman Group's Service Ready program delivers TSIA's customer service and critical thinking certificate courses for frontline support professionals. Exclusive to TSIA members, the Support Staff Excellence program strengthens agents' technical abilities with the relationship and troubleshooting skills required to ensure total customer satisfaction.
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services post-sales. The company's deep expertise, technology-driven delivery and continual analytics-based process improvement, help clients quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences.
Outcome Chains is a new SaaS solution that revolutionizes selling by bringing a structured, outcome-based collaboration process right into the actual customer meeting. For the first time customers, suppliers and even third party players can easily view, collaborate, plan and deliver improved business outcomes for corporate customers of all sizes.
Pretium enables sales and service organizations to sell business outcomes. They leverage competency assessments, predictive analytics and their proven Value Assessment Methodology to help clients build high value sales teams. They teach clients to identify and articulate their real business value and how to build a business case that explains it.
PS Principles offers the only complete consulting skills development framework. We accelerate the rate at which any professional services team learns the art of customer facing project delivery. Using theory, training scenarios, best practice templates and processes we rapidly mature the way any PS team provides their service to customers.
RAY ALLEN, the leader in IT Asset Hardware/Software Licensing and Service Annuity Management focuses on delivering World Class solutions that increase revenues/productivity and provide a true competitive advantage. Our unique software, combined with account management services, provides a comprehensive audit process that ensures accurate inventories. www.rayalleninc.com
Specializing in Resource Management, Project/Portfolio and Knowledge Management, and Services Business Optimization, we help services organizations achieve the benefits associated with successful services portfolios. Our unique Just-in-Time Resourcing® solutions and Business Acceleration Services help firms move beyond theory to practical application of industry best practices and achievement of exceptional results. www.rtmconsulting.net
SERVICE 800 can design and launch worldwide customer feedback programs within days using phone interviews or email/web surveys; we will alert managers of urgent situations; and stream recordings or view results and analysis in near real time. Our 25 years of experience will build the right program for your organization.
TOP Step Consulting improves business efficiency and productivity for Professional Services organizations specializing in complex global operations. They have served over 250 world-class organizations. Their goal is to help customers achieve their profitability goals by streamlining operations through PSA technology alignment, Project Management Office alignment, and consulting skill training.
Sometimes customers call with problems your technical support staff can't solve alone. TSANet (Technical Support Alliance Network) enables members to collaborate and solve problems for customers they share. TSANet, a Not-For-Profit organization, provides over 500 members a legal and operational infrastructure designed to meet their unique multi-vendor support needs.
tts is a leading provider of software solutions that address corporate learning and software user adoption. The tt performance suite allows organizations to rapidly create, manage and deliver high-quality e-learning, documentation and performance support for IT Applications, regulatory compliance, or business processes. tts supports customers and partners around the world.
With over 20 years of experience delivering professional services automation software, Tenrox by Upland is the most platform agnostic solution for automating project initiation, resource management, time, expense, and reporting. It enables customers to manage their billable projects from pipeline to close and integrates to all major back office systems. www.tenrox.com
At Value and Pricing Partners, we provide high impact interventions and essential resources for companies to develop and sustain their strategic pricing capabilities. Key benefits include: Stronger offerings & value props, Targeting higher value customers, Fewer lost sales, Higher % value capture, Less price competition, Less discounting, Higher sales productivity.
Verint® is a global leader in Actionable Intelligence® with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on Verint solutions to make more informed, effective, and timely decisions.
Waterstone Management Group is a boutique management consulting firm that helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in Services, Cloud, and Customer Success performance.
- Mike Raley, VP, Marketing, Coveo
TSW conferences offer many opportunities to interact with prospective and existing customers within our community. With an attendance of over 1,800 services professionals expected at this year's event, TSIA offers you several sponsorship opportunities to gain more visibility for your company and solutions.
To get more details, or contract your participation, contact Octavius Reeves, Director, Partner Development at 858-775-9398 or by completing the sponsorship interest form.
Learn more about TSW conferences sponsorship by downloading the brochure.