The TSW | EXPO is the best place to meet with top solutions providers and learn about which of their up-and-coming products and services can help take your operation to the next level.
Come to the TSW | EXPO to network with your peers and browse through a wide array of the hottest innovations on the market designed to help streamline your business. Thank you to the following companies for their support in helping make this year's TSW | EXPO possible:
FinancialForce is the leading cloud ERP for the new services economy. The #1 ERP native to the Salesforce platform, FinancialForce unifies data across the enterprise in real-time, enabling companies to rapidly evolve their business models with customers at the center.
Gainsight, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is defining the customer success industry and building the next great category of enterprise software. Learn how companies like Box, Marketo, and Adobe use Gainsight to grow at www.gainsight.com
Mavenlink is enterprise-class project management, resource planning, and business intelligence Software as a Service (SaaS). Services experts designed this award-winning technology to solve the complex challenges services businesses face while managing costs and margins. Discover how Mavenlink can help you grow profits, one project at a time.
Oracle NetSuite Global Business Unit pioneered the Cloud Computing revolution in 1998, establishing the world's first company dedicated to delivering business applications over the internet. Today, Oracle NetSuite Global Business Unit provides a suite of cloud-based financials / Enterprise Resource Planning (ERP), HR, omnichannel commerce, and PSA software.
ServiceSource (NASDAQ:SREV), a provider of outsourced, performance-based revenue growth and customer success outcomes, helps companies grow and retain their B2B customer relationships. Leveraging its proprietary technology platform, predictive data models and revenue delivery experts, ServiceSource sells, manages or renews $9+ billion of revenue annually on behalf of its global clients. www.servicesource.com.
Kimble Applications is the leading pure play Professional Services Automation SaaS vendor. Kimble's augmented intelligence framework helps drive customer-defined best practices that improve performance. A new generation, customer-centric PSA, Kimble is usually natively embedded with Salesforce CRM, providing greater forward-looking insight that guides managers on how to accelerate growth.
ANCILE has over a decade of experience partnering with the world's largest independent software vendors—including SAP, HP, OpenText, and EMC—to deliver learning solutions that support successful software implementations for customers. We help our partners accelerate user adoption and proficiency, drive more revenue, and deliver customer satisfaction and retention.
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. LogMeIn's Customer Engagement and Support solutions empower your business to seamlessly engage with customers across digital channels and various devices throughout every step of their journey.
PS Principles offers the only complete consulting skills development framework. We accelerate the rate at which any professional services team learns the art of customer facing project delivery. Using theory, training scenarios, best practice templates and processes we rapidly mature the way any PS team provides their service to customers.
Replicon provides award-winning products that make it easy to manage your workforce. With complete solution sets for client billing, project costing, and time and attendance management, Replicon enables the capture, administration, and optimization of your most underutilized and important asset: time.
Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. ServiceNow Customer Service Management allows teams to focus on improving customer satisfaction while reducing costs, and deliver an effortless customer and agent experience, connect teams to fix issues, and proactively prevent calls. www.servicenow.com/solutions/csm.html
SYKES is a global leader in providing comprehensive inbound customer engagement services, starting from digital marketing and acquisition to customer support, technical support and retention. Operating in the business process outsourcing (BPO) arena we support companies in technology, communications, financial services, healthcare and transportation & leisure industries.
Advanced Technology Services (ATS) is a leading IT Managed Services provider driven by a commitment of operational excellence aligning its people, processes and technologies to continuously improve performance and deliver results. Headquartered in Illinois with offices and service centers globally, ATS has been a trusted industry partner for over 30 years.
Aptean provides enterprise-wide service and support solutions including Knova— KCS Verified knowledge management backed by advanced analytics. Solutions span self-service, agent-assisted service, authoring, spidering, and offline content. Aptean applications enable nearly 5,000 customers to satisfy their customers, operate more efficiently and stay at the forefront of their industry.
Customer Success Management is an agile, iterative process that must be done right to achieve its goal: retaining delighted customers. Bolstra's customer success platform enables B2B companies to maximize customer lifetime value by prescriptively managing engagements in real time to achieve this goal. https://www.bolstra.com
Improve resource utilization, financial control and analysis, and increase customer satisfaction with Changepoint's solution for Professional Services. From identifying the opportunity, to contract and project management, to invoicing and revenue recognition, Changepoint PSA provides real-time visibility into every stage of the customer lifecycle. changepoint.com
Recognized as THE Leader in intelligent search and insights, Coveo removes complexity and drives effortless experiences for customers and employees by empowering them with the best information from across cloud and on-premises systems. Coveo's search app for Salesforce brings intelligent, self-learning search to Salesforce Service Cloud, App Cloud and Communities.
CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. A team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.
Doculus automates the generation of proposals and SoWs for professional servies and managed services teams. We make services businesses more profitable by solving key sales challenges of inconsistent proposal quality and slow turnaround time of SoWs. Our end-to-end solution includes template-based automatic document generation, knowledge management, real-time collaboration and approval workflows.
Glassbeam is the premier machine data analytics company bringing structure and meaning to complex data generated from any connected machine in the Internet of Things (IoT) industry. Glassbeam's next generation cloud-based platform is designed to transform and analyze multi-structured data, delivering powerful solutions for customer support and product intelligence.
iasset.com offers a dedicated customer and product lifecycle platform focused on renewals, expansion selling and channel-management. We help automate and streamline the management of hardware, software, maintenance renewals, and consumption based cloud contracts. We help eliminate manual, time-consuming processes, allowing customers to experience greater revenue and renewal rates with a lower cost of sale.
Lithium builds trusted relationships between the world's best brands and their customers, helping people get answers and share their experiences. Customers rely on Lithium to help them connect, engage, and understand their total community. In return, Lithium's customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty.
MMI provides custom contract management, quoting, and billing solutions that enable technology provider organizations to simplify and streamline the process of managing IT assets, warranties, and associated contract renewal lifecycles. MMI clients see dramatic increases in service and support revenues, while supplying downline clients with critical business intelligence.
Miller Heiman Group's Service Ready program delivers TSIA's customer service and critical thinking certificate courses for frontline support professionals. Exclusive to TSIA members, the Support Staff Excellence program strengthens agents' technical abilities with the relationship and troubleshooting skills required to ensure total customer satisfaction.
NIIT, a leading global managed training services provider, helps technology companies transform their Education Services by delivering guaranteed margins and a fully variable, "OPEX NEUTRAL" cost structure.We provide a full-suite of training outsourcing services - delivering dramatic improvements across Training Delivery, Learning Administration, vLabs, Facilities, and Content Development.
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services post-sales. The company's deep expertise, technology-driven delivery and continual analytics-based process improvement, help clients quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences.
Optanix optimizes the service delivery infrastructure of the world's most demanding organizations with the Optanix Platform, a SaaS-based ITOM solution delivering integrated monitoring, event management, incident management, change management and problem management. We also offer a comprehensive managed service that maximizes the benefits our customers receive from the Optanix Platform.
Outcome Chains is a new SaaS solution that revolutionizes selling by bringing a structured, outcome-based collaboration process right into the actual customer meeting. For the first time customers, suppliers and even third party players can easily view, collaborate, plan and deliver improved business outcomes for corporate customers of all sizes.
ScreenMeet is modern, web-based remote support software. From a web browser, the support rep can initiate, see and remote control any remote device including Windows, Mac, Android and iOS. Time to session is now measured in seconds. Increase CSAT and FCR with ScreenMeet.
SERVICE 800 can design and launch worldwide customer feedback programs within days using phone interviews or email/web surveys; we will alert managers of urgent situations; and stream recordings or view results and analysis in near real time. Our 25+ years of experience will build the right program for your organization.
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age, combining the speed and insight of design thinking with the scale and accuracy of data analytics. We've been helping customers, across all industries, achieve greater agility through transformed and automated customer experiences for over 30 years.
TimeTrade creates conversations that drive business. Our Customer Engagement Cloud equips businesses to provide personalized service to every customer, every time—starting with omnichannel appointment scheduling. 500 of the world's leading brands rely on TimeTrade to power their live customer conversations and improve the customer experience.
TOP Step Consulting has served over 300 professional services organizations helping them be more profitable, scalable, and efficient. TOP Step provides a set of services focused on professional services automation, process improvement, change management, and in-depth training that enable their customers to reach their profitability goals.
Totango is an enterprise-grade customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to identify at-risk accounts, reduce churn, grow predictable revenue, and maximize customer value over time.
Sometimes customers call with problems your technical support staff can't solve alone. TSANet (Technical Support Alliance Network) enables members to collaborate and solve problems for customers they share. TSANet, a Not-For-Profit organization, provides over 500 members a legal and operational infrastructure designed to meet their unique multi-vendor support needs.
tts is a leading provider of software solutions that address corporate learning and software user adoption. The tt performance suite allows organizations to rapidly create, manage and deliver high-quality e-learning, documentation and performance support for IT Applications, regulatory compliance, or business processes. tts supports customers and partners around the world.
With over 20 years of experience delivering professional services automation software, Tenrox by Upland is the most platform agnostic solution for automating project initiation, resource management, time, expense, and reporting. It enables customers to manage their billable projects from pipeline to close and integrates to all major back office systems. www.tenrox.com
Vidyard is the video platform for business. Going beyond video hosting and management, Vidyard helps businesses drive greater engagement in their video content, track the viewing activities of each individual viewer, and turn those views into action.
WalkMe is a Digital Adoption Platform (DAP) that instantly simplifies the use of ANY web-based application. WalkMe customers report 15%-121% faster training times, double-digit increases in employee engagement and satisfaction, and a 30%-70% reduction in employee requests for support.
Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.
Our ServiceCatalog Platform makes it easy for customers to buy, sales to quote and consultants to deliver services. Benefits: increased service revenue + happy clients. Our clients productize services into catalogs to publish online or embed into software products. Clients get self serve access to services and launch projects to get work done. https://www.workrails.com/
Zenoss ensures IT services and applications are always on. As the leader in Software-Defined IT Operations™, Zenoss provides organizations with a holistic approach to managing IT that is extensible and scalable. Zenoss uniquely predicts and eliminates outages for hybrid IT environments, reducing downtime and IT spend for global enterprises.
Zimit is forecasting for Professional Services made simple. Revenue & Margin. Demand & Supply of People and Skills. Always updated. Always accurate. No more spreadsheets! Zimit improves margins and optimizes your bench. Zimit means always knowing what's ahead.
Exhibiting Consulting Alliance Partners
CSM Practice is a boutique consulting firm specializing in Customer Success Management services to companies that place a high priority on delivering excellence in customer experience. We offer customer success certification programs, strategy services, as well as Gainsight AdminPro services.
DB Kay & Associates provides training and consulting in knowledge management, self-service, support strategy and customer success. Customers include Extreme, Riverbed, Sage, Tableau, and NetApp. Services: KCS workshops; support strategy consulting; technology selection; gamification; self-service improvement; support community best practices; voice of the customer programs; and customer experience journey mapping.
enValu services empower technology clients with proven methods, which enable next-gen channels to deliver consistent value-based outcomes. We help clients innovate and deliver aligned, consistent, measurable, and successful value-based outcomes through next-gen services channels via an array of best-in-class services.
Global Partners' Total Customer Focus (TCF) program enables service organizations to develop business relationship skills that result in new revenue opportunities, increased productivity and reduced costs. TCF drives real change that you will see through program adoption rates, success stories and return on investment.
Klever is a global enterprise software and services company. Unlike firms that advocate a purely technology-based solution, Klever improves the people and process side of service effectiveness. We make existing enterprise support platforms better by improving productivity with tried and tested techniques.
LIFTinnovate increases customer value and creates recurring revenue models through customer success and revenue lifecycle programs. These programs are targeted at enterprise software companies and their channel partners that support their selling efforts. LIFTinnovate also develops new business transformations through partnerships with innovative startup companies.
Pretium enables sales and service organizations to sell business outcomes. They leverage competency assessments, predictive analytics and their proven Value Assessment Methodology to help clients build high value sales teams. They teach clients to identify and articulate their real business value and how to build a business case that explains it.
Specializing in Resource Management, Project/Portfolio and Knowledge Management, and Services Business Optimization, we help services organizations achieve the benefits associated with successful services portfolios. Our unique Just-in-Time Resourcing® solutions and Business Acceleration Services help firms move beyond theory to practical application of industry best practices and achievement of exceptional results. www.rtmconsulting.net
Waterstone Management Group is a boutique management consulting firm that helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in Services, Cloud, and Customer Success performance.
- Mike Raley, VP, Marketing, Coveo
TSW conferences offer many opportunities to interact with prospective and existing customers within our community. With an attendance of over 1,800 services professionals expected at this year's event, TSIA offers you several sponsorship opportunities to gain more visibility for your company and solutions.
To get more details, or contract your participation, contact Octavius Reeves, Director, Partner Development at 858-775-9398 or by completing the sponsorship interest form.
Learn more about TSW conferences sponsorship by downloading the brochure.