The TSW | EXPO is the best place to meet with top solutions providers and learn about which of their up-and-coming products and services can help take your operation to the next level.
Come to the TSW | EXPO to network with your peers and browse through a wide array of the hottest innovations on the market designed to help streamline your business. Thank you to the following companies for their support in helping make this year's TSW | EXPO possible:
Founded in 2009, FinancialForce is the leading Cloud ERP vendor with apps built entirely on the Salesforce Platform. The company's Financial Management, Professional Services Automation (PSA), and Human Capital Management (HCM) offerings provide services-centric businesses with a platform that organizes sales, services, finance and HR entirely around their customers.
Gainsight, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is defining the customer success industry and building the next great category of enterprise software. Learn how companies like Box, Marketo, and Adobe use Gainsight to grow at www.gainsight.com
ServiceSource (NASDAQ:SREV) provides the world’s leading B2B companies with expert managed services, cloud software and best-practice processes proven to increase customer success, drive revenue growth and decrease churn from existing customers. ServiceSource’s solutions help companies with onboarding and adoption, upsell and cross-sell, retention and renewals—the entire revenue lifecycle. www.servicesource.com.
Mavenlink is enterprise-class project management, resource planning, and business intelligence Software as a Service (SaaS). Services experts designed this award-winning technology to solve the complex challenges services businesses face while managing costs and margins. Discover how Mavenlink can help you grow profits, one project at a time.
ANCILE has over a decade of experience partnering with the world’s largest independent software vendors – including SAP, HP, OpenText, and EMC – to deliver learning solutions that support successful software implementations for customers. We help our partners accelerate user adoption and proficiency, drive more revenue, and deliver customer satisfaction and retention.
Recognized as THE Leader in intelligent search and insights, Coveo removes complexity and drives effortless experiences for customers and employees by empowering them with the best information from across cloud and on-premises systems. Coveo’s search app for Salesforce brings intelligent, self-learning search to Salesforce Service Cloud, App Cloud and Communities.
Kimble Applications is the preeminent cloud Professional Services Automation software vendor. Integrated with Salesforce CRM Kimble’s unique process centric design gives consulting organizations the capability to gain real-time insight into the performance of their business, and helps guide business leaders to make smarter decisions that accelerate revenue and profit growth.
LogMeIn transforms the way people work and live through secure connections to computers, devices, data, and people. LogMeIn’s cloud services free millions of people to work from anywhere, empower IT professionals to securely embrace the modern cloud-centric workplace, and give companies new ways to reach and support today’s connected customer.
Miller Heiman Group's Service Ready program delivers TSIA's customer service and critical thinking certificate courses for frontline support professionals. Exclusive to TSIA members, the Support Staff Excellence program strengthens agents' technical abilities with the relationship and troubleshooting skills required to ensure total customer satisfaction.
PS Principles offers the only complete consulting skills development framework. We accelerate the rate at which any professional services team learns the art of customer facing project delivery. Using theory, training scenarios, best practice templates and processes we rapidly mature the way any PS team provides their service to customers.
Sutherland Global Services is a global BPO and technology-enabled services company that combines highly trained people with state of the art technology and proven business methodologies to support solutions for major industry leaders. Headquartered in Rochester, NY, Sutherland employs over 36,000 professionals across more than 60 global delivery centers.
Bolstra is the leading Customer Success work management solution for B2B companies who are committed to fully delighting their customers. Our systematic and intuitive platform allows customer success teams to work with their customers to help them achieve their unique desired outcomes. Learn why companies are choosing to Bolstra at www.bolstra.com.
CSM Practice is a boutique consulting firm specializing in Customer Success Management services to companies that place a high priority on delivering excellence in customer experience. We offer customer success certification programs, strategy services, as well as Gainsight AdminPro services.
DB Kay & Associates provides training and consulting in knowledge management, self-service, support strategy and customer success. Customers include Extreme, Riverbed, Sage, Tableau, and NetApp. Services: KCS workshops; support strategy consulting; technology selection; gamification; self-service improvement; support community best practices; voice of the customer programs; and customer experience journey mapping.
Doculus automates the generation of proposals and SoWs. Professional services teams can increase win rate by 30% by leveraging our end-to-end solution that includes knowledge management, real-time collaboration, approval workflows and dashboards. We solve the most common challenges faced by sales teams of inconsistent quality and slow turnaround time of SoWs.
enValu services empower technology clients with proven methods, which enable next-gen channels to deliver consistent value-based outcomes. We help clients innovate and deliver aligned, consistent, measurable, and successful value-based outcomes through next-gen services channels via an array of best-in-class services.
Since 1998, FT Works has helped technology companies improve their customer success and support organizations. We can map customer journeys, define support portfolios, deliver soft skills training, create support websites, streamline delivery processes, implement case-tracking tools, and define dashboards. We help you connect strategy and tactics to cultivate loyal customers.
Glassbeam is the premier machine data analytics company bringing structure and meaning to complex data generated from any connected machine in the Internet of Things (IoT) industry. Glassbeam’s next generation cloud-based platform is designed to transform and analyze multi-structured data, delivering powerful solutions for customer support and product intelligence.
Global Partners' Total Customer Focus (TCF) program enables service organizations to develop business relationship skills that result in new revenue opportunities, increased productivity and reduced costs. TCF drives real change that you will see through program adoption rates, success stories and return on investment.
iasset.com helps organizations maximize recurring revenue streams by scaling maintenance renewal and cloud subscription programs deployed through channel partners. Our cloud-based platform captures renewals, contract and install base data from disparate systems into streamlined and automated workflows. Freed from time-consuming manual processes, teams can focus on and service their customers more effectively.
Inbenta is a global leader in AI, whose patented NLP fuels highly accurate search solutions for customer support, e-commerce and chatbots. With a foundation of 10+ years of R&D, Inbenta’s technology understands & delivers results based on the meaning behind customers’ search queries, not the individual keywords. The result: industry-leading 90%+ self-service rates.
Klever is a global enterprise software and services company. Unlike firms that advocate a purely technology-based solution, Klever improves the people and process side of service effectiveness. We make existing enterprise support platforms better by improving productivity with tried and tested techniques.
Librestream brings the eyes and ears of experts into the field virtually to inspect, diagnose, and troubleshoot assets. Using the Onsight collaborative mobile platform, teams share live video and pictures, talk, and telestrate from even the most remote locations. Deployed globally, service organizations report improved first-time-fix rates, response times, and mentoring.
LIFTinnovate increases customer value and creates recurring revenue models through customer success and revenue lifecycle programs. These programs are targeted at enterprise software companies and their channel partners that support their selling efforts. LIFTinnovate also develops new business transformations through partnerships with innovative startup companies.
Lithium builds trusted relationships between the world's best brands and their customers, helping people get answers and share their experiences. Customers rely on Lithium to help them connect, engage, and understand their total community. In return, Lithium's customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty.
MMI provides custom contract management, quoting, and billing solutions that enable technology provider organizations to simplify and streamline the process of managing IT assets, warranties, and associated contract renewal lifecycles. MMI clients see dramatic increases in service and support revenues, while supplying downline clients with critical business intelligence.
NIIT, a leading global managed training services provider, helps technology companies transform their Education Services by delivering Guaranteed Margins and a fully variable, “OPEX NEUTRAL” cost structure. We provide a full-suite of training outsourcing services – delivering dramatic improvements across Training Delivery, Learning Administration, vLabs, Facilities, and Content Development.
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services post-sales. The company’s deep expertise, technology-driven delivery and continual analytics-based process improvement, help clients quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences.
Outcome Chains is a new SaaS solution that revolutionizes selling by bringing a structured, outcome-based collaboration process right into the actual customer meeting. For the first-time customers, suppliers and even third party players can easily view, collaborate, plan and deliver improved business outcomes for corporate customers of all sizes.
Pretium enables sales and service organizations to sell business outcomes. They leverage competency assessments, predictive analytics and their proven Value Assessment Methodology to help clients build high value sales teams. They teach clients to identify and articulate their real business value and how to build a business case that explains it.
Specializing in Resource Management, Project/Portfolio and Knowledge Management, and Services Business Optimization, we help services organizations achieve the benefits associated with successful services portfolios. Our unique Just-in-Time Resourcing® solutions and Business Acceleration Services help firms move beyond theory to practical application of industry best practices and achievement of exceptional results. www.rtmconsulting.net
SERVICE 800 can design and launch worldwide customer feedback programs within days using phone interviews or email/web surveys; we will alert managers of urgent situations; and stream recordings or view results and analysis in near real time. Our 25 years of experience will build the right program for your organization.
ServiceMax, the leader in Field Service Management, provides cloud software that transforms field service operations, driving revenue growth and improved customer experience with average results yielding 18% productivity improvement, 13% revenue increase, 11% increase in NPS, and 19% decrease in compliance incidents.
Tivitie helps teams achieve results with enhanced transparency, communication, and accountability. Transform the delivery of projects by automating the flow of work and eliminating communication barriers. Leveraging built-in intelligence and optimization engines, Microsoft’s Dynamics 365 Project Service Automation solutions help modern workplaces operate faster and be more scalable than ever before.
TOP Step Consulting improves business efficiency and productivity for Professional Services organizations specializing in complex global operations. They have served over 250 world-class organizations. Their goal is to help customers achieve their profitability goals by streamlining operations through PSA technology alignment, Project Management Office alignment, and consulting skill training.
Totango is an enterprise-grade customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to identify at-risk accounts, reduce churn, grow predictable revenue, and maximize customer value over time.
At Value and Pricing Partners, we provide high impact interventions and essential resources for companies to develop and sustain their strategic pricing capabilities. Key benefits include: Stronger offerings & value props, Targeting higher value customers, Fewer lost sales, Higher % value capture, Less price competition, Less discounting, Higher sales productivity.
Verndale is a global marketing technology agency headquartered in Boston. We design, build and evolve digital experiences that unite brands with their always-on audiences. We dream big, play nice, know that great work takes work and together works better. Learn more at www.verndale.com.
Waterstone Management Group is a boutique management consulting firm that helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in Services, Cloud, and Customer Success performance.
- Peter Zeinoun, Director of Products, LogMeIn
TSW conferences offer many opportunities to interact with prospective and existing customers within our community. With an attendance of over 1,300 services professionals expected at this year's event, TSIA offers you several sponsorship opportunities to gain more visibility for your company and solutions.
To get more details, or contract your participation, contact Octavius Reeves, Director, Partner Development at 858-775-9398 or by completing the sponsorship interest form.