The TSW | EXPO is the best place to meet with top solutions providers and learn about which of their up-and-coming products and services can help take your operation to the next level.
Come to the TSW | EXPO to network with your peers and browse through a wide array of the hottest innovations on the market designed to help streamline your business. Thank you to the following companies for their support in helping make this year's TSW | EXPO possible:
FinancialForce.com delivers ERP at Customer Speed™. Built on the Salesforce1 Platform, FinancialForce ERP equips customer-centric businesses with a unified platform that delivers ERP and CRM on one cloud. Our apps allow businesses to increase the speed at which they operate and be more responsive along every touch point of a customer's journey.
PwC helps brands—and the businesses that bring them to life—move at the speed of customers. Our industry experience, advanced analytics, technology depth, risk management and tax expertise will help connect the dots across your organization to ensure your customer experience efforts produce high impact results.
ServiceSource (NASDAQ:SREV) provides the world's leading B2B companies with expert managed services, cloud software and best-practice processes proven to increase customer success, drive revenue growth and decrease churn from existing customers. ServiceSource's solutions help companies with onboarding and adoption, upsell and cross-sell, retention and renewals—the entire revenue lifecycle.
NetSuite enables technology services organizations to meet the challenges of global services delivery. NetSuite OpenAir drives down bench time, elevates on-time project delivery, improves invoicing accuracy, streamlines revenue recognition and increases services visibility. Over 1,500 services organizations have transformed their entire professional services delivery lifecycle with NetSuite PSA.
ANCILE has over a decade of experience partnering with the world's largest independent software vendors – including SAP, HP, OpenText, and EMC – to deliver learning solutions that support successful software implementations for customers. We help our partners accelerate user adoption and proficiency, drive more revenue, and deliver customer satisfaction and retention.
Changepoint's professional services automation and project portfolio management software is relied upon by leading technology companies, and service focused IT organizations worldwide. Managing critical customer business processes allowing technology services and IT teams to deliver more value and achieve efficiencies, make smarter business decisions, while operating with strong financial acumen.
LogMeIn transforms the way people work and live through secure connections to computers, devices, data, and people. LogMeIn's cloud services free millions of people to work from anywhere, empower IT professionals to securely embrace the modern cloud-centric workplace, and give companies new ways to reach and support today's connected customer.
Sutherland Global Services is a global BPO and technology-enabled services company that combines highly trained people with state of the art technology and proven business methodologies to support solutions for major industry leaders. Headquartered in Rochester, NY, Sutherland employs over 36,000 professionals across nearly 60 global delivery centers.
SYKES gives technology companies customer support, channel partner management and inbound sales differentiation. From over 70 centers around the world, and with over 7000 home-based agents, our technical, service and sales services deliver on customer experience expectations. For the best in customer support talk with SYKES – Real People. Real Solutions.
Transversal is the leading provider of cognitive knowledge solutions for the cloud. We have totally reimagined how people interact with knowledge. Powered by Prescience™, our next generation cognitive knowledge platform, Transversal is changing the way companies provide mission critical answers to customers, contact center agents and employees across the globe.
Bomgar connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security professionals improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world.
Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. Market leaders in nearly every industry rely on our integrated, end-to-end solution of embedded analytics, omnichannel technology, and global outsourcing to achieve the balance of customer satisfaction, cost reduction, and revenue growth.
Coveo for Salesforce is the search-based app that gives agents and customers access to the most relevant, proactive, and context-aware information so they can solve issues quickly and completely. Coveo automatically pushes case-relevant knowledge from across the enterprise and beyond, directly into the agent's or customer's context.
DB Kay & Associates provides training and consulting in knowledge management, self-service, support strategy and customer success. Customers include Extreme, Riverbed, Sage, Tableau, and NetApp. Services: KCS workshops; support strategy consulting; technology selection; gamification; self-service improvement; support community best practices; voice of the customer programs; and customer experience journey mapping.
DG Associates, drives service revenues and profits through customer experience management (CEM) strategy and service operations improvements. With service executives, we drive improvements in service operations and customer loyalty. Our services include survey design, data collection/analysis, benchmarking, customer journey mapping and employee engagement programs. We are CEMDNA Certified Playbook Partner.
Gainsight, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is defining the customer success industry and building the next great category of enterprise software. Learn how companies like Box, Marketo, and Adobe use Gainsight to grow at www.gainsight.com.
GreatAmerica is a commercial equipment finance company founded in 1992. The Communications & Data Group at GreatAmerica is dedicated to understanding the IT, Managed Services, and Telecommunications industries. Our exposure to thousands of Solution Providers contributes to our ability to help our customers evolve their businesses through innovative solutions.
Jive is the premier provider of modern communication and collaboration solutions for business, recognized as a leader by the industry's top analyst firms in multiple categories. Our products enable people and organizations to work better together, using technology that adapts to their way – not the other way.
Klever is an award-winning, next generation Knowledge Management software & services company. Our software & services enables workers to improve knowledge every time they interact with it, increasing productivity and reducing time to proficiency. Our approach has proven to increase productivity by 10-300% within 3 months.
Lionbridge leverages world class technology to enable multi-lingual business strategies for international brands. The goal is simple: increase international market share, speed adoption of products, and effectively engage customers worldwide. Lionbridge supports both real-time channels and traditional content types, from chat, email, forums, and websites to videos and documents.
MMI products and services provide end-to-end solutions that enable technology provider organizations to simplify and streamline the process of managing IT assets, warranties, and service contracts. MMI clients see dramatic increases in contract renewal rates, support revenues, and gain critical business intelligence while providing end-customers with uninterrupted coverage and support.
Mavenlink delivers enterprise-class Software as a Service (SaaS) that transforms how businesses work with distributed teams, contractors and clients around the globe. Mavenlink's innovative technology suite enables organizations of any size to successfully manage and scale their people, projects, revenue and profitability.
MHI Global Customer Experience delivers TSIA's customer service and critical thinking certificate courses for frontline support professionals. Exclusive to TSIA members, the Support Staff Excellence program reinforces agent's technical abilities with the relationship and troubleshooting skills required to ensure total customer satisfaction.
Customized value assessment sales training and coaching that enables our clients to define the business outcomes they create for customers, and to collaboratively develop the business case that explains it.
Competency modeling, predictive analytics and assessments for accurate sales talent selection, placement, individual and team development, sales force realignment. Learn more at pretiumpartners.com.
Can you say that your customer satisfaction measurements are driving measureable revenue? Visit SERVICE 800 to learn about using customer feedback, customer satisfaction, customer loyalty, NPS®, CES and other metrics to reveal what service behaviours cause your customers to buy more.
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves major companies around the world with customer care, technical support, customer acquisition and debt collection programs.
TOP Step Consulting improves business efficiency and productivity for Professional Services organizations specializing in complex global operations. They have served over 250 world-class organizations across the globe. Their goal is to help customers achieve their profitability goals by streamlining operations through PSA technology alignment, process re-engineering and consulting skill training.
Totango is the leader in customer success management for technology and cloud services. We help businesses take a data-driven approach to reducing churn, driving product adoption, and maximizing lifetime revenue. Totango monitors customer behavior, along with data from CRM, billing, and other systems, to generate insights on customer health and engagement.
Sometimes customers call with problems your technical support staff can't solve alone. TSANet (Technical Support Alliance Network) enables members to collaborate and solve problems for customers they share. TSANet, a Not-For-Profit organization, provides over 400 members a legal and operational infrastructure designed to meet their unique multi vendor support needs.
At Value and Pricing Partners, we provide high impact interventions and essential resources for companies to develop and sustain their strategic pricing capabilities. Key benefits include: Stronger offerings & value props, Targeting higher value customers, Fewer lost sales, Higher % value capture, Less price competition, Less discounting, Higher sales productivity.
Verint® is a global leader in Actionable Intelligence®. Verint solutions help decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk and compliance.
ViewCentral understands the resource, revenue and expense management needs of an enterprise training business. Our highly configurable LMS includes blended training, localized branding, pricing, taxation, communications, discounting, payment, subscriptions and training credits, vendor cost tracking, automated revenue recognition, business units and merchant account support, reporting and Salesforce integration.
- Greg Koutsis, Sr. Sales Executive (SaaS) Big Data, Managed Maintenance, Inc.
TSW conferences offer many opportunities to interact with prospective and existing customers within our community. With an attendance of over 1,500 services professionals expected at this year's event, TSIA offers you several sponsorship opportunities to gain more visibility for your company and solutions.
Learn more about TSW conferences sponsorship by downloading the brochure.
To get more details, or contract your participation, contact Todd Santorelli, Partner Development Director at 858-775-9398 or by completing the sponsorship interest form.
Register for TSW 2015 Service Transformations before Sept. 18 to receive a 10% discount!
© Copyright 2015 Technology Services Industry Association