The EXPO is the opportunity to meet one-on-one with partners to determine which products and services your organization can leverage to take your services operations to the next level of performance. From CRM solutions to call center monitoring, remote support/diagnostics to agent scheduling, knowledge management systems to PSA tools, and everything in-between, join us in the EXPO and discover the industry's best solutions that will help your service organization survive and thrive.
Sutherland Global Services
ANCILE helps our partners succeed by enabling their customers to get the most from the partners’ software applications. We do this by providing world-class learning and performance software to help employees master new business applications and processes, work efficiently, and sustain productivity. ANCILE products are used by more than 4,400 customers across the globe to support mission-critical business applications. ANCILE develops and supports ANCILE uPerform™, ANCILE uPerform™ Express, ANCILE uGuide™, and ANCILE uAlign™.
578 Highland Colony Parkway, Paragon Centre' Suite 300, Ridgeland, MS 39157
Phone: 601-519-0123, Fax: 601-510-9080, www.bomgar.com
Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company's appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world—including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs.
Simplify your IT workflow with easy-to-use, online tools. From market-leading remote support to ITIL-based service desk management, Citrix GoToAssist will enhance your IT operations, drive efficiencies and reduce costs, so you can focus on delivering amazing support.
DB Kay & Associates provides training and consulting in knowledge management, self-service, support strategy and measures. DB Kay is a KCS Certified trainer. DB Kay customers include IBM, Riverbed, Sage, Intuit, and Cisco. DB Kay services include KCS workshops for program team members, leaders, and coaches; support strategy consulting; technology selection; gamification; self-service improvement; support community best practices; voice of the customer programs; and metrics dashboard development.
258 Highlands Drive, Hampstead, NC 28443
Phone: 910-270-5382, Mobile: 914-552-7827, Fax: 910-270-5382, email@example.com
DG Associates is recognized for driving service revenues and profits through development and implementation of customer experience management (CEM) strategy and improvements for service. We leverage our team of proven worldwide service executives to drive improvements in service operations and customer loyalty. Our services include survey design, data collection, data analysis, benchmarking, key account strategy, customer engagement and employee incentive programs. We are a qualified CEMDNA Certified Partner, verifying our mastery of CEM best practices.
595 Market Street, Suite 2700, San Francisco, CA 94105
Phone: 866-743-2220, www.financialforce.com
FinancialForce.com is the cloud ERP platform for customer-centric businesses. FinancialForce ERP equips companies with powerful and versatile cloud applications that impact the top and bottom line. Our Accounting, Billing, Human Capital Management (HCM), Professional Services Automation (PSA), Revenue Recognition and Supply Chain Management (SCM) apps are built to empower businesses to satisfy customer demands at every touch point. Founded in 2009 and headquartered in San Francisco, FinancialForce.com is backed by UNIT4 and salesforce.com.
YouTube Videos: www.youtube.com/user/FinancialForce?ob=0&feature=results_main
Global Partners, Inc.
320 Nichols St., Norwood, MA, 02062
Phone: 781-352-2460, globalpartnersinc.com
Global Partners is a global firm that provides training and consulting in Total Customer Focus, Value Selling, Strategic Account Management and Business Acumen. We serve clients in Technology, such as ASML, Cabot Microelectronics and ST Microelectronics; Healthcare such as GE Healthcare, Philips and Sodexo; and Industrial and Energy, such as Alstom, AREVA and Schneider Electric. We enable these and other clients to transform their relationships with their customers from good supplier to Trusted Business Partner.
560 South Winchester Blvd, Suite 500, San Jose,CA95128
Phone: 408-918-3077, www.iasset.com
iasset.com is the leader in renewals management. Our cloud-based platform makes it easy to programmatically identify and manage renewals, without the need for additional headcount or complex systems. The iasset.com platform captures renewals data from disparate systems into one streamlined workflow that can be securely accessed online. The iasset.com suite of on-demand tools and training services frees renewals teams from time-consuming manual processes, enabling them to service their customers more effectively. For more information, visit www.iasset.com.
3115 Melrose Drive, Suite 250, Carlsbad, CA 92010
Phone: 760-496-7564, www.maintenancenet.com
MaintenanceNet is the global leader in service revenue generation. Our ServiceExchange® cloud platform accelerates recurring service revenue by integrating data, automating the sales process, and innovating a world class customer experience. MaintenanceNet delivers billions of dollars in sales opportunities to the global market, while making service sales simple, predictable and repeatable.
Managed Maintenance, Inc.
301 Yamato Road, Suite 2180, Boca Raton, FL 33431
Phone: 561-869-4399, managedmaint.com
MMI solutions enable technology manufacturers, channel partners, distributors, and service providers to maximize service contract and equipment replacement revenues, helping end-user organizations ensure uninterrupted maintenance and support coverage. MMI offers ONEview , a globally hosted interactive web-based/SaaS application and consulting service enabling businesses to simplify and streamline the entire process of managing IT assets, warranties, and service contracts. MMI clients maximize support contract renewal rates, increase support revenues, and gain critical business intelligence.
488 Almaden Boulevard, Suite 1800, San Jose, CA 95110
Phone: 408-817-3700, www.pwc.com
PwC's Customer Impact Consulting practice helps organizations achieve high performance by transforming their marketing, sales and customer service functions to support accelerated growth, increased profitability and greater operating efficiency. PwC's research, insight and innovation, global reach and delivery experience have made us a worldwide leader in the customer impact space, serving many Fortune® 100 companies across virtually all industries. For more information, visit www.pwc.com/us/advisory/customer-impact.
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services, offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world, serving global leaders in major industry verticals. Sutherland employs over 30,000 professionals and has 40+ operations centers in 14 geographies globally.
Delivering the right Customer Experience for your business is made possible through SYKES. Outsource your customer support needs,achieve your goals –engineer-level technical support, customer relationship management, channel partners, inbound sales and community forums management. Options available include domestic in-center and home-based agents, and near-shore and offshore centers staffed and experienced in meeting the most demanding user support and customer engagement programs. One global outsourcer serves technology companies well –think SYKES. Real People. Real Solutions.