The TSW | EXPO is the best place to meet with top solutions providers and learn about which of their up-and-coming products and services can help take your operation to the next level.
Come to the TSW | EXPO to network with your peers and browse through a wide array of the hottest innovations on the market designed to help streamline your business. Thank you to the following companies for their support in helping make this year's TSW | EXPO possible:
FinancialForce delivers ERP at Customer Speed™. Built on the Salesforce1 Platform, FinancialForce ERP equips customer-centric businesses with a unified platform that delivers ERP and CRM on one cloud. Our apps allow businesses to increase the speed at which they operate and be more responsive along every touch point of a customer's journey.
Gainsight, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is defining the customer success industry and building the next great category of enterprise software. Learn how companies like Box, Marketo, and Adobe use Gainsight to grow at www.gainsight.com
Changepoint leads the industry in providing a complete solution which supports today's professional services customer lifecycle end-to-end. Changepoint Professional Services Automation enables high customer satisfaction and predictable delivery. Professional services organizations around the world depend on Changepoint PSA to help assure strong financial health and growth for their businesses.
PwC helps brands—and the businesses that bring them to life—move at the speed of customers. Our industry experience, advanced analytics, technology depth, risk management and tax expertise will help connect the dots across your organization to ensure your customer experience efforts produce high impact results.
ANCILE has over a decade of experience partnering with the world's largest independent software vendors – including SAP, HP, OpenText, and EMC – to deliver learning solutions that support successful software implementations for customers. We help our partners accelerate user adoption and proficiency, drive more revenue, and deliver customer satisfaction and retention.
Simplify your IT workflow with easy-to-use, online tools. From market-leading remote support to ITIL-based service desk management, Citrix GoToAssist will enhance your IT operations, drive efficiencies and reduce costs, so you can focus on delivering amazing support.
Jive is the premier provider of modern communication and collaboration solutions for business, recognized as a leader by the industry's top analyst firms in multiple categories. Our products enable people and organizations to work better together, using technology that adapts to their way – not the other way.
Kimble Applications is the preeminent cloud Professional Services Automation software vendor. Integrated with Salesforce CRM Kimble's unique process centric design gives consulting organizations the capability to gain real-time insight into the performance of their business, and helps guide business leaders to make smarter decisions that accelerate revenue and profit growth.
Lithium builds trusted relationships between the world's best brands and their customers, helping people get answers and share their experiences. Customers rely on Lithium to help them connect, engage, and understand their total community. In return, Lithium's customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty.
LogMeIn transforms the way people work and live through secure connections to computers, devices, data, and people. LogMeIn's cloud services free millions of people to work from anywhere, empower IT professionals to securely embrace the modern cloud-centric workplace, and give companies new ways to reach and support today's connected customer.
SurveyGizmo is an exceptionally powerful, easy to use software that gives you access to the answers you're after, no matter your budget. Collect data of all kinds on our global, scalable, reliable platform, then use our reporting tools to find trends and patterns. Ask questions and inspire action with SurveyGizmo.
Sutherland Global Services is a global BPO and technology-enabled services company that combines highly trained people with state of the art technology and proven business methodologies to support solutions for major industry leaders. Headquartered in Rochester, NY, Sutherland employs over 36,000 professionals across more than 60 global delivery centers.
SYKES gives technology companies customer support, channel partner management and inbound sales differentiation. From over 70 centers around the world, and with over 7000 home-based agents, our technical, service and sales services deliver on customer experience expectations. For the best in customer support talk with SYKES – Real People. Real Solutions.
Arise Virtual Solutions is a work-at-home business process outsourcing company that uniquely blends virtual crowdsourcing technology and operational efficiencies to deliver superior customer care. Recognized as a work-at-home call center pioneer, Arise has been delivering services through its network of thousands of independent customer service, sales and technical support providers.
Bomgar connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security professionals improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world.
CallTek is an outsource service provider that partners with technology and service companies to help improve efficiency, meet service levels and improve the customer experience. CallTek's capabilities include quality assurance, scheduling & dispatching, customer satisfaction surveys, remote tech support, IP networking, and technology enablement.
Chetu is an award winning full-service software development, integration, and implementation provider that specializes in creating custom software solutions that meet our client's needs. With more than 1000 employees, Chetu is a true and seamless back-end technology partner that services startups, SMBs, and Fortune 500 companies worldwide.
Coveo for Salesforce differentiates your customer service experience by providing your contact center team and your customers with unified, intelligent search that empowers them to resolve cases faster with better accuracy, boosting first contact resolution, increasing self-service success, and resulting in increased operational scalability.
DB Kay & Associates provides training and consulting in knowledge management, self-service, support strategy and customer success. Customers include Extreme, Riverbed, Sage, Tableau, and NetApp. Services: KCS workshops; support strategy consulting; technology selection; gamification; self-service improvement; support community best practices; voice of the customer programs; and customer experience journey mapping.
DG Associates, drives service revenues and profits through customer experience management (CEM) strategy and service operations improvements. With service executives, we drive improvements in service operations and customer loyalty. Our services include survey design, data collection/analysis, benchmarking, customer journey mapping and employee engagement programs. We are CEMDNA Certified Playbook Partner.
ESG partners with technology companies to help grow their Education and Training businesses. We leverage our expertise with best in class tools to create custom solutions around education revenue management and user adoption. Partnering with ESG enables customers to scale effectively and have the necessary resources to achieve key outcomes.
Since 1998, FT Works has helped technology companies improve their customer success and support organizations. We can map customer journeys, define support portfolios, deliver soft skills training, create support websites, streamline delivery processes, implement case-tracking tools, and define dashboards. We help you connect strategy and tactics to cultivate loyal customers.
Glassbeam is the premier machine data analytics company bringing structure and meaning to complex data generated from IoT devices. Glassbeam's next generation platform can transform and analyze multi-structured data, delivering powerful solutions on customer support and product intelligence for companies including IBM, EMC, Aruba Networks, and Dimension Data. Visit http://www.glassbeam.com.
Global Partners supports clients in transforming from good supplier to Trusted Business Partner. This is achieved by changing behaviors, cultures and enabling people to acquire new skills. Training and consulting is provided in Total Customer Focus, Value Selling and Strategic Account Management. Clients include ASML, GE Healthcare, AREVA and STMicroelectronics.
Ignite Advisory Group creates Customer Advisory Boards for IT Services organizations to help their clients share best practices, overcome industry challenges and learn about new ways to deploy technology. The net result is increased services adoption among all the clients engaged in the Customer Advisory Board.
Irrevo is a Knowledge Management consultancy that creates award-winning customer support experiences. For over 12 years, we've helped brand leaders build and optimize Self-Service and Agent Facing Knowledge Programs that lower costs and customer effort. From on-demand Business Consulting to hands-on Authoring and Editing, our experts are ready to help.
KirkpatrickPrice, a licensed CPA and PCI QSA firm, has over 100 years of combined experience in information security by performing assessments, audits, and tests, which strengthen information security and compliance controls. We most commonly provide advice on PCI, SOC 2, SSAE 16, HIPAA, ISO 27001, FISMA, and CFPB frameworks.
Klever is a global enterprise software and services company. Unlike firms that advocate a purely technology-based solution, Klever improves the people and process side of service effectiveness. We make existing enterprise support platforms better by improving productivity with tried and tested techniques.
MMI products and services provide end-to-end solutions that enable technology provider organizations to simplify and streamline the process of managing IT assets, warranties, and service contracts. MMI clients see dramatic increases in contract renewal rates, support revenues, and gain critical business intelligence while providing end-customers with uninterrupted coverage and support.
Mavenlink is enterprise-class project management, resource planning, and business intelligence Software as a Service (SaaS). Services experts designed this award-winning technology to solve the complex challenges services businesses face while managing costs and margins. Discover how Mavenlink can help you grow profits, one project at a time.
MHI Global's Service Ready program delivers TSIA's customer service and critical thinking certificate courses for frontline support professionals. Exclusive to TSIA members, the Support Staff Excellence program strengthens agents' technical abilities with the relationship and troubleshooting skills required to ensure total customer satisfaction.
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services post-sales. The company's deep expertise, technology-driven delivery and continual analytics-based process improvement, help clients quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences.
Outcome Chains is a new SaaS solution that revolutionizes selling by bringing a structured, outcome-based collaboration process right into the actual customer meeting. For the first time customers, suppliers and even third party players can easily view, collaborate, plan and deliver improved business outcomes for corporate customers of all sizes.
Philadelphia Insurance Companies (PHLY) designs, markets, and underwrites Commercial Property/Casualty and Professional Liability insurance products, incorporating value-added coverages and services for select industries. By maintaining a disciplined approach to business, we provide greater security for our policyholders and superior value for our shareholder.
Pretium enables sales and service organizations to sell business outcomes. They leverage competency assessments, predictive analytics and their proven Value Assessment Methodology to help clients build high value sales teams. They teach clients to identify and articulate their real business value and how to build a business case that explains it.
PS Principles offers the only complete consulting skills development framework. We accelerate the rate at which any professional services team learns the art of customer facing project delivery. Using theory, training scenarios, best practice templates and processes we rapidly mature the way any PS team provides their service to customers.
ScreenConnect is a remote support, access and meeting solution available in the cloud or as a self-hosted tool. Use remote support and access to repair computers, provide updates and manage systems or servers. Use remote meetings to conduct online seminars and presentations. ScreenConnect is a comprehensive, affordable solution for companies of all sizes.
Effective Customer Success strategies require accurate and timely assessments of customer requirements, expectations and experience. Whether initial assessments or on-going measurement of customer opinion, SERVICE 800 delivers low-cost, timely and actionable intelligence to build and deliver effective services. Ask us about customer loyalty, NPS®, CES and other metrics that drive Success.
Using a real-world example, with Cisco Partner Help Desk Training, we'll look at what data is available and how to find it. We ll also discuss why some data is more valuable than others and why big data isn't always good data.
TOP Step Consulting improves business efficiency and productivity for Professional Services organizations specializing in complex global operations. They have served over 250 world-class organizations. Their goal is to help customers achieve their profitability goals by streamlining operations through PSA technology alignment, Project Management Office alignment, and consulting skill training.
Totango the leader in the emerging category of customer success management, is spearheading a new approach for recurring revenue businesses to manage, retain, and grow their customers by monitoring and improving customer engagement, utilization, service experience and business results achieved (like a Fitbit monitors your activity levels and vital signs).
At Value and Pricing Partners, we provide high impact interventions and essential resources for companies to develop and sustain their strategic pricing capabilities. Key benefits include: Stronger offerings & value props, Targeting higher value customers, Fewer lost sales, Higher % value capture, Less price competition, Less discounting, Higher sales productivity.
Waterstone Management Group is a boutique management consulting firm that helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in Services, Cloud, and Customer Success performance.
Work Market's Workforce-as-a-Service (WaaS) platform empowers solution providers direct access to an on-demand marketplace of top-rated and certified IT professionals. More than 1,000 businesses, ranging from small channel providers to Fortune 500 enterprises, rely on Work Market every day to build and manage their on-demand workforce.
- Peter Zeinoun, Director of Products, LogMeIn
TSW conferences offer many opportunities to interact with prospective and existing customers within our community. With an attendance of over 1,500 services professionals expected at this year's event, TSIA offers you several sponsorship opportunities to gain more visibility for your company and solutions.
To get more details, or contract your participation, contact Octavius Reeves, Director, Partner Development at 858-775-9398 or by completing the sponsorship interest form.
Learn more about TSW conferences sponsorship by downloading the brochure.