The TSW | EXPO is the best place to meet with top solutions providers and learn about which of their up-and-coming products and services can help take your operation to the next level.
Come to the TSW | EXPO to network with your peers and browse through a wide array of the hottest innovations on the market designed to help streamline your business. Thank you to the following companies for their support in helping make this year's TSW | EXPO possible:
FinancialForce is the leading cloud ERP and PSA provider for the new services economy. A key ERP solution native to the Salesforce Platform, FinancialForce unifies data across the enterprise in real-time, enabling companies to rapidly evolve their business models with customers at the center. FinancialForce was Founded in 2009 and headquartered in San Francisco.
Gainsight, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is defining the customer success industry and building the next great category of enterprise software. Learn how companies like Box, Marketo, and Adobe use Gainsight to grow www.gainsight.com
Mavenlink is a transformative software platform for the modern services organization. Mavenlink helps services organizations improve operational execution, become more agile, and drive improved financial performance. It is the only solution listed as a Leader in both G2 Crowd’s Best Professional Services Automation and Best Project Management Software grid.
ServiceSource (NASDAQ:SREV), a provider of outsourced, performance-based revenue growth and customer success outcomes, helps companies grow and retain their B2B customer relationships. Leveraging its proprietary technology platform, predictive data models and revenue delivery experts, ServiceSource sells, manages or renews $9+ billion of revenue annually on behalf of its global clients.
Improve resource utilization, financial control and analysis, and increase customer satisfaction with Changepoint’s solution for Professional Services. From identifying the opportunity, to contract and project management, to invoicing and revenue recognition, Changepoint PSA provides real-time visibility into every stage of the customer lifecycle. Learn more at www.changepoint.com.
Kimble Applications is the leading pure play Professional Services Automation SaaS vendor. Kimble’s augmented intelligence framework helps drive customer-defined best practices that improve performance. A new generation, customer-centric PSA, Kimble is usually natively embedded with Salesforce CRM, providing greater forward-looking insight that guides managers on how to accelerate growth.
uPerform by ANCILE helps employees master your software applications while they work. Access help directly within the app to reinforce learning, accelerate content creation, and simplify content management. uPerform supports all of your mission-critical applications, from ERP and EHR to hundreds of other business platforms.
Clarizen delivers a cloud-based enterprise collaborative work management solution built on the vision of business agility. Clarizen’s PPM solution adapts to business processes, facilitates purposeful collaboration and provides efficiency through powerful workflow automation. Over 2,000 customers across 79 countries already rely on Clarizen. To learn more, visit clarizen.com.
CSS Corp is a new age IT services and technology support company that harnesses the power of digital to address customer needs. The company helps organizations simplify technology operations across their enterprise support ecosystems. Its team of 5,500 technology professionals across 17 global locations is passionate about helping customers succeed.
Outsourcing your logistics operations helps you refocus on core strengths by freeing up time to concentrate on what you do best. We developed FCIL to support customers' time-sensitive service parts inventory. Part of FedEx Express® FCIL ensures your parts will be delivered with the speed you need so required service level agreements (SLAs). Learn more at https://www.fedex.com/en-us/shipping/critical-inventory-logistics/.
Grazitti optimizes sales and support by leveraging Salesforce, Lithium, and a few in-house developed products, such as SearchUnify and Salesforce-Jira Connector. Our solutions boost agent productivity, enable self-service, identify and maximize revenue potential from an account, improve customer retention and increase CSAT.
As the workplace evolves and an expanding population of mobile workers demands more from its technology, HP Device as a Service helps IT implement a more dynamic approach to device allocation and management with a one-stop solution that combines hardware, analytics, and lifecycle services. Learn more at www.hp.com/go/DaaS.
iasset.com transforms your recurring revenue business, by automating and streamlining the management of your cloud transactions, subscriptions and hardware/software maintenance renewals. Leading technology organizations choose iasset.com to eliminate manual, time consuming processes, and experience greater revenue and renewal rates. As a result, they can service their channel and customers more effectively.
KeyedIn enables professional services organizations to improve utilization, profitability, and performance by providing the industry’s best project, resource, and portfolio management. Our flagship product, KeyedIn Projects, has helped PSOs around the world drive greater efficiency companywide, reduce reporting time by up to 98%, and increase billable utilization. Visit www.keyedin.com to learn more.
Oracle NetSuite Global Business Unit pioneered the Cloud Computing revolution in 1998, establishing the world’s first company dedicated to delivering business applications over the internet. Today, Oracle NetSuite Global Business Unit provides a suite of cloud-based financials / Enterprise Resource Planning (ERP), HR, omnichannel commerce, and PSA Software.
PS Principles is an operational framework that transforms service delivery teams into world-class consultants. We accelerate the rate at which professional services teams learn the art of customer-facing project delivery. Using theory, training scenarios, best practice templates and process change we rapidly mature how any PS team obtains customer success.
ServiceNow makes work better across the enterprise. Getting simple stuff completed at work can be easy, and getting complex multi step tasks accomplished can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, across IT, Customer Service, Security Operations, Human Resources and more.
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age, combining the speed and insight of design thinking with the scale and accuracy of data analytics. We’ve been helping customers, across all industries, achieve greater agility through transformed and automated customer experiences for over 30 years.
Totango is the leading Customer Success solution for the enterprise. Our platform provides access to all customer information, best practices, and relevant metrics so enterprises can proactively and intelligently operate their company around their customers.
Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.
Answer 1 is a leading customer support partner that provides U.S. based call answering, ticket creation and management, workflow escalation and more, 24/7/365. Their goal is to help partners improve customer experience, leading to improved CSAT scores and provide the ability for partners to offer SLA’s to their clients well below industry standard.
The choice of Fortune 1000 and Global 2000 companies, Attivio delivers Intelligent Answers & Insights to customer support teams, which enables companies to improve CSAT by empowering customers and agents with timely, relevant answers for any question or issue, at every interaction. Learn more at www.attivio.com.
Bolstra believes loyal customers are your greatest advocates. The Bolstra Customer Success Platform helps businesses collaborate across the enterprise to deliver consistently superior experiences to their customers. With a multi-faceted view of the customer and optimized workflow, Bolstra helps businesses bolster customer advocacy as the path to grow revenue. https://www.bolstra.com
Established since 2000, ByBox has led the field service market with innovative supply chain solutions to keep your world working. With hundreds of customers across the globe, ByBox simplifies the last mile of our customer’s supply chain, improving security, reducing transport costs and improving technician efficiency. www.bybox.com
Cleverbridge provides ecommerce and subscription management solutions for monetizing digital goods, online services and SaaS. Our ecommerce platform simplifies recurring billing, optimizes the customer experience and offers comprehensive global compliance and payment capabilities. Leveraging cleverbridge technology, our B2C and B2B clients acquire more customers, reduce churn and scale globally.
Coveo helps businesses transform by ensuring that every support agent, customer, employee, partner, and website visitor is empowered to do their best. Coveo enables organizations to unlock the power of their disparate enterprise knowledge, by leveraging AI-powered search to ensure the best, most relevant information is surfaced in the course of every interaction.
Lithium builds trusted relationships between the world’s best brands and their customers, helping people get answers and share their experiences. Customers rely on our engagemnet platform to help them deliver awesome digital customer experiences. In return, Lithium’s customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty.
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. LogMeIn's Customer Engagement and Support solutions empower your business to seamlessly engage with customers across digital channels and various devices throughout every step of their journey.
MMI provides strategic resourcing, consulting and contract management technology solutions that enable technology provider organizations to simplify and streamline the process of managing IT assets, warranties, and associated contract renewal lifecycles. MMI clients see dramatic increases in service and support revenues, while supplying downline clients with critical business intelligence. Learn more at www.managedmaint.com.
Miller Heiman Group's Service Ready program delivers TSIA’s customer service and critical thinking certificate courses for frontline support professionals. Exclusive to TSIA members, the Support Staff Excellence program strengthens agents’ technical abilities with the relationship and troubleshooting skills required to ensure total customer satisfaction.
NIIT is a market-leading managed training services company that offers comprehensive training outsourcing services including training delivery, training administration, and content development. We help customers realize dramatic improvements and transform their education services by delivering guaranteed margins, moving fixed costs to variable, and an Opex Neutral cost structure.
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services post-sales. The company’s deep expertise, technology-driven delivery and continual analytics-based process improvement, help clients quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences.
Adventurers, Humanists, Writers and Producers. The two globe-trotters have already realized many projects such as around the world in 80 days without a penny or the film "I have a dream: Africa" following their crossing of Africa in 80 days with the mission to realize the dream of the people met on their paths. Inspired by their previous adventures, their new project today is to create a connected platform to realize more than a million dreams in the world. Learn more at optimistic-traveler.com.
Outcome Chains is a new SaaS solution that revolutionizes selling by bringing a structured, outcome-based collaboration process right into the actual customer meeting. For the first time customers, suppliers and even third party players can easily view, collaborate, plan and deliver improved business outcomes for corporate customers of all sizes.
Replicon provides award-winning products that make it easy to manage your workforce. With complete solution sets for client billing, project costing, and time and attendance management, Replicon enables the capture, administration, and optimization of your most underutilized and important asset: time.
ScreenMeet is modern, web-based remote support software. From a web browser, the support rep can initiate, see and remote control any remote device including Windows, Mac, Android and iOS. Time to session is now measured in seconds. Increase CSAT and FCR with ScreenMeet.
SERVICE 800 can design and launch worldwide customer feedback programs within days using phone interviews or email/web surveys; we will alert managers of urgent situations; and stream recordings or view results and analysis in near real time. Our 27+ years of experience will build the right program for your organization.
Sometimes customers call with problems your technical support staff can’t solve alone. TSANet (Technical Support Alliance Network) enables members to collaborate and solve problems for customers they share. TSANet, a Not-For-Profit organization, provides over 500 members a legal and operational infrastructure designed to meet their unique multi vendor support needs. Learn more at tsanet.org.
tts is a leading provider of software solutions that address corporate learning and software user adoption. The tt performance suite allows organizations to rapidly create, manage and deliver high-quality e-learning, documentation and performance support for IT Applications, regulatory compliance, or business processes. tts supports customers and partners around the world.
With over 20 years of experience delivering professional services automation software, Tenrox by Upland is the most platform agnostic solution for automating project initiation, resource management, time, expense, and reporting. It enables customers to manage their billable projects from pipeline to close and integrates to all major back office systems. Learn more at uplandsoftware.com.
Zimit is the only Configure Price Quote (CPQ) solution 100% purpose built for selling managed services, professional services and other technology services. We replace spreadsheets and word documents with a solution catalog, guided selling, pricing, automated proposals, simple approvals, and real-time analytics.
Exhibiting Consulting Alliance Partners
CSM Practice is a boutique consulting firm specializing in Customer Success Management services to companies that place a high priority on delivering excellence in customer experience. We offer customer success strategy and coaching programs and specialize in Customer Success operations outsoucing.
DB Kay & Associates provides training and consulting in knowledge management, self-service, support strategy and customer success. Customers include Extreme, Riverbed, Sage, Tableau, and NetApp. Services: KCS workshops; support strategy consulting; technology selection; gamification; self-service improvement; support community best practices; voice of the customer programs; and customer experience journey mapping.
Global Partners supports clients in transforming from good supplier to Trusted Business Partner. This is achieved by changing behaviors, cultures and enabling people to acquire new skills. Training and consulting is provided in Total Customer Focus, Value Recognition and Strategic Account Alignment. Clients include ASML, GE Healthcare, Lam Research, Boston Scientific.
Klever Insight is the first-ever, interactive digital advisor that tells your teams the smartest thing to do, how to do it, and measures what matters. The software continually improves every time you interact with it. The metrics are based on the Open Customer Metrics Framework (OCMF).
LIFTinnovate increases customer value and creates recurring revenue models through customer success and revenue lifecycle programs. These programs are targeted at enterprise software companies and their channel partners that support their selling efforts. LIFTinnovate also develops new business transformations.
nVision Consulting Group optimizes the strategic, financial, and operational performance of our clients’ service lines of business. From vision to execution to tangible business results, nVision’s proven, scalable, and digitized approach to service revenue generation can accelerate your ability to manage and monetize your entire customer lifecycle.
Pretium enables sales and service organizations to sell business outcomes. They leverage competency assessments, predictive analytics and their proven Value Assessment Methodology to help clients build high value sales teams. They teach clients to identify and articulate their real business value and how to build a business case that explains it.
Specializing in Resource Management, Project/Portfolio and Knowledge Management, and Services Business Optimization, we help services organizations achieve the benefits associated with successful services portfolios. Our unique Just-in-Time Resourcing® solutions and Business Acceleration Services help firms move beyond theory to practical application of industry best practices and achievement of exceptional results. Learn more at www.rtmconsulting.net.
TOP Step Consulting has served over 300 professional services organizations helping them be more profitable, scalable, and efficient. TOP Step provides a set of services focused on professional services automation, process improvement, change management, and in-depth training that enable their customers to reach their profitability goals.
New business models require new pricing models. What are you doing to monetize offerings, reduce discounting and gain greater pricing power? Value and Pricing Partners has been bringing best value and pricing practices to firms like Salesforce, Nikon, Microsoft and Cisco, delivering higher margins consistent with a better customer journey. Learn more at www.valueandpricing.com.
Waterstone is a boutique management consulting firm focused exclusively on helping technology companies and investors succeed. Working collaboratively with client senior management, we use an expert-led model to create measurable value by identifying and capitalizing on disruptive growth opportunities and driving excellence in Subscription, Services, Customer Success and Cloud Transformation.
- Mike Raley, VP, Marketing, Coveo
TSW conferences offer many opportunities to interact with prospective and existing customers within our community. With an attendance of over 2,000 services professionals expected at this year's event, TSIA offers you several sponsorship opportunities to gain more visibility for your company and solutions.
To get more details, or contract your participation, contact Octavius Reeves, Director, Partner Development by completing the sponsorship interest form.