Technology Services World - EXPO

TSW | EXPO

The EXPO is the opportunity to meet one-on-one with partners to determine which products and services your organization can leverage to take your services operations to the next level of performance. From CRM solutions to call center monitoring, remote support/diagnostics to agent scheduling, knowledge management systems to PSA tools, and everything in-between, join us in the EXPO and discover the industry's best solutions that will help your service organization survive and thrive.

The following exhibitors will be present at TSW: 

ANCILE Solutions
Aptean
AtTask
Bomgar
Changepoint
Clarabridge
Convergys
Coveo
CSS Corporation
DB Kay & Associates, Inc.
DG Associates
Epiphany
FinancialForce.com
GeoFluent by Lionbridge
Global Partners Inc.
Impact Learning Systems
Klever
Jive Software
LivePerson
LogMeIn

MaintenanceNet
Managed Maintenance
Market Intelligence International
NetSuite
Pretium Partners
PwC
Service 800
ServiceSource
Stone Cobra
Support.com
Survey Anyplace
Sutherland Global Services
Sykes Enterprises
SYSTRAN Software
Tenrox by Upland
Top Step Consulting
Transversal
TSANet
Value and Pricing Partners
Verint Systems

 

 

Ancile Solutions  

ANCILE Solutions
6085 Marshalee Drive, Suite 300 Elkridge, MD 21075
Phone: 855-4ANCILE (855-426-2453), info@ancile.comwww.ancile.com

ANCILE helps our partners succeed by enabling their customers to get the most from the partners’ software applications. We do this by providing world-class learning and performance software to help employees master new business applications and processes, work efficiently, and sustain productivity. ANCILE products are used by more than 4,400 customers across the globe to support mission-critical business applications. ANCILE develops and supports ANCILE uPerform™, ANCILE uPerform™ Express, ANCILE uGuide™, and ANCILE uAlign™.

YouTube: http://youtu.be/pPnM82-9CYg

 

Aptean 

Aptean
1155 Perimeter Center West, Ste. 700, Atlanta, GA 30338
Phone: 770-351-9600, 855-411-APTEAN, Infor@aptean.com

Aptean provides a comprehensive set of service and support solutions built around Knova, an enterprise knowledge management application backed by advanced analytics. Solutions span self-service, agent-assisted service, authoring, spidering, and offline content. Aptean's KCS Verified tools are the choice for integrated, multi-channel customer service and support. Aptean applications and services enable 9,000+ customers, in 150+ countries, to satisfy their customers, operate most efficiently, and stay at the forefront of their industries.

Twitter: @Aptean
LinkedIn: www.linkedin.com/company/aptean 
Facebook: www.facebook.com/Aptean 

 

AtTask logo

AtTask
3300 Ashton Blvd., Suite 300, Lehi, Utah 84043
Phone: 801-373-3266, www.attask.com

AtTask, a cloud-based Enterprise Work Management solution, helps service organizations and enterprise teams fill the gaps associated with traditional project management. Using a combination of technology and services expertise, AtTask provides a single system of truth that eliminates work chaos, provides global visibility, and increases productivity. It offers a complete, adoptable solution—powerful enough for technical users, intuitive enough for clients, and flexible enough to support Agile, Waterfall, or a mix of the two. 

 

Bomgar 

Bomgar
578 Highland Colony Parkway, Paragon Centre’ Suite 300, Ridgeland, MS 39157
Phone: 601-519-0123, Fax: 601-510-9080, www.bomgar.com

Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more.  More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs.

What is Bomgar? Find out in 154 seconds.

 

Changepoint   

Changepoint
30 Leek Crescent, Suite 300, Richmond Hill, Ontario, Canada L4B 4N4
Phone: 905-886-7000, www.changepoint.com

Changepoint enables growth and improved efficiency for technology services organizations. Our market leading solution marries PSA, PPM and powerful business analytics giving services teams total operational visibility and control over the services portfolio. Services organizations can manage every aspect of their business with Changepoint from customer acquisition, services delivery, financial control and visibility. Changepoint is built for today's workforce, accessible from tablets and smart phones, and available as a SaaS or On-Premise Delivery Model. 

Blog: www.changepoint-blog.com
LinkedIn: www.linkedin.com/company/changepoint
Twitter: @changepoint

 

clarabridge

Clarabridge
11400 Commerce Park Drive, Suite 500, Reston, VA 20191
Phone: 571-299-1800, Fax: 571-299-1805, www.clarabridge.com

Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, including Best Buy, Dell, E.ON, L’Oréal USA, PetSmart, United Airlines, and The Wendy's Company. Trusted by hundreds of Global 1000 companies to listen, analyze, and act on customer feedback, Clarabridge is the only comprehensive customer experience hub. Founded in 2006, Clarabridge has locations in Washington D.C., San Francisco, London, Miami, Singapore, and Barcelona. For more information, visit www.clarabridge.com.

Blog: clarabridge.com/blog
Twitter: @clarabridge
Facebook: www.facebook.com/Clarabridge
LinkedIn: www.linkedin.com/company/clarabridge

 

Convergys  

Convergys Corporation
201 East Fourth Street, Cincinnati, OH 45201 
Phone: 800-344-3000, marketing@convergys.com, www.convergys.com

Convergys is a global leader in customer management and technical support, delivering consistent, quality customer experiences from locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees. Visit convergys.com to learn more about us.

 

Coveo 

 

Coveo
3175 des Quatres-Bourgeois, Suite 200, Québec, QC G1W 2K7 Canada
Phone: 418-263-1111, Info@coveo.com, www.coveo.com

Coveo makes companies more relevant and responsive by providing technology that delivers in real time the most relevant, context-aware information for every customer and every employee.  Coveo’s search-powered technology finds case-relevant knowledge from anywhere (social, on-premise and cloud-based systems), and pushes it directly into the agent’s context: solutions to similar cases, knowledge articles, relevant communications, even experts who can help. Learn more at www.coveo.com.

Try Coveo: www.bit.ly/trycoveo
Blog: blog.coveo.com
Twitter: @coveo
Facebook: www.facebook.com/coveoinsight

 

CSS Corp  

CSS Corporation
3031 Tisch Way, Suite 300, San Jose, CA 95128
Phone: 408-615-5700, Fax: 408-615-5707, www.csscorp.com, info@csscorp.com

CSS Corp is the global leader in technology support. Globally, enterprises count on us in supporting enterprise and consumer products, managing IT infrastructures and deploying networks. With over 5,500 professionals across 13 locations globally, we have built our reputation on delivering stellar customer experiences. Because we chart the right support strategy, deploy the right processes and technology to enable it, and then execute impeccably – every day and in every interaction. Because we are wired to support.

Facebook: www.facebook.com/CSSCorporation
Twitter: @CSSCorp
LinkedIn: www.linkedin.com/company/css-corp

 

DB Kay & Associates 

DB Kay & Associates, Inc.
18275 Knuth Road, Los Gatos, CA 95033
Phone: 408-568-3551, info@dbkay.comwww.dbkay.com

DB Kay & Associates provides training and consulting in knowledge management, self-service, support strategy and measures. DB Kay is a KCS Certified trainer. DB Kay customers include IBM, Riverbed, Sage, Intuit, and Cisco. DB Kay services include KCS workshops for program team members, leaders, and coaches; support strategy consulting; technology selection; gamification; self-service improvement; support community best practices; voice of the customer programs; and metrics dashboard development.

Blog: www.dbkay.com/read-the-blog
Twitter: @dbkayanda
LinkedIn: www.linkedin.com/in/dbkayanda
Facebook: www.facebook.com/dbkayanda

 

DG Associates 

DG Associates
258 Highlands Drive, Hampstead, NC 28443
Phone: 910-270-5382, Mobile: 914-552-7827, Fax: 910-270-5382, dennisg@dgassociates.net

DG Associates is recognized for driving service revenues and profits through development and implementation of customer experience management (CEM) strategy and improvements for service. We leverage our team of proven worldwide service executives to drive improvements in service operations and customer loyalty. Our services include survey design, data collection, data analysis, benchmarking, key account strategy, customer engagement and employee incentive programs. We are a qualified CEMDNA Certified Partner, verifying our mastery of CEM best practices.

 

Epiphany 

Epiphany, Inc.
12320 Barker Cypress Suite 600 - #196, Cypress, TX 77429
Phone: 713-589-4725, www.epiphanyinc.net

Successful service business management involves getting the right people, to the right place, with the right parts, at the right time. Epiphany’s Field Service Management platform for NetSuite lets you do that with ease! Our comprehensive solutions give you the ability to manage your work orders, contracts, rentals, scheduling, project budgets, and job costing, all in one system.  If you need full visibility to your people, parts and profitability, visit www.epiphanyinc.net to get started today.

 

FinancialForce.com  

FinancialForce.com
595 Market Street, Suite 2700, San Francisco, CA 94105
Phone: 866-743-2220, www.financialforce.com
 
FinancialForce.com is the cloud ERP platform for customer-centric businesses. FinancialForce ERP equips companies with powerful and versatile cloud applications that impact the top and bottom line.  Our Accounting, Billing, Human Capital Management (HCM), Professional Services Automation (PSA), Revenue Recognition and Supply Chain Management (SCM) apps are built to empower businesses to satisfy customer demands at every touch point.  Founded in 2009 and headquartered in San Francisco, FinancialForce.com is backed by UNIT4 and salesforce.com.

Twitter: @financialforce
Facebook: www.facebook.com/FinancialForce
LinkedIn: www.linkedin.com/company/financialforce.com
YouTubes: www.youtube.com/user/FinancialForce?ob=0&feature=results_main
www.youtube.com/watch?v=edU8xzJqpKM&feature=related
Blog: blog.financialforce.com/

 

GeoFluent by Lionbridge

GeoFluent® by Lionbridge
1050 Winter Street, Suite 2300, Waltham, MA 02451
Phone: 781-434-6000, Fax: 781-434-6034, www.geofluent.com

Lionbridge enables more than 800 world-leading brands to increase market share, speed product adoption and effectively engage customers in local markets worldwide. Using innovative cloud technology platforms, we help overcome global communication challenges with translation solutions specifically designed for crucial customer touch points.

GeoFluent by Lionbridge enables companies to engage with global customers with a real-time, translation solution for online communities and chat. Reduce support costs, expand your global reach and improve call center productivity.

Twitter: @GeoFluent
YouTube: www.youtube.com/user/GeoFluent

 

Global Partners Inc. 

Global Partners Inc.
320 Nichols Street, Norwood, MA, 02062
Phone: 781-352-2460, www.globalpartnersinc.com

Global Partners is a global firm that provides training and consulting in Total Customer Focus, Value Selling, Strategic Account Management and Business Acumen. We serve clients in Technology, such as ASML, Cabot Microelectronics and ST Microelectronics; Healthcare such as GE Healthcare, Philips and Sodexo; and Industrial and Energy, such as Alstom, AREVA and Schneider Electric. We enable these and other clients to transform their relationships with their customers from good supplier to Trusted Business Partner.

 

Impact Learning Systems Logo

Impact Learning Systems
198 South Street, San Luis Obispo, CA 93401
Phone: 800-545-9003, Fax: 805-545-9075, info@impactlearning.com, www.impactlearning.com

Impact Learning Systems delivers TSIA’s customer service and critical thinking certificate courses for frontline support professionals.  Exclusive to TSIA members, the Support Staff Excellence program reinforces agent’s technical abilities with the relationship and troubleshooting skills required to ensure total customer satisfaction. Available for field service and support center agents, the program delivers significant gains in service efficiency and customer satisfaction improvement. Participating companies are eligible for TSIA’s Support Staff Excellence Award for excellence in service.

Twitter: @ImpactLearning
LinkedIn: www.linkedin.com/company/267301?trk=tyah
YouTube: www.youtube.com/user/ImpactLearningTV
Blog: www.impactlearning.com/blog
Facebook: www.facebook.com/ImpactLearningSystems

 

Klever logo 

Klever
6409 Fayetteville Rd., Suite 120, #325, Durham, NC 27713
Phone: 781-591-0124, www.getklever.com

Klever can help you launch, manage, train and provide ongoing support and coaching to meet all your knowledge management needs. Our diagnostic & action plan will benchmark your organizations knowledge-sharing readiness and deliver a clear action plan. Jumpstart your knowledge-sharing journey by addressing specific pain points with our Klever Accelerator Solution. Tap into our ever-expanding library of resources while exchanging ideas and working through challenges by joining the Klever Community +Library for free.

 

Jive Software logo 

Jive Software
325 Lytton Avenue, Suite 200, Palo Alto, CA 94301
Phone: 877-495-3700, www.jivesoftware.com

Jive is the premier provider of modern communication and collaboration solutions for business, recognized as a leader by the industry’s top analyst firms in multiple categories. Our products enable people and organizations to work better together, using technology that adapts to their way – not the other way. The world's best companies depend on Jive to unleash the ideas and impact of their employees, partners and customers.

 

Live Person Logo

LivePerson, Inc.
475 10th Avenue 5th Floor New York, NY 10018
Phone: 212-609-4200, Fax: 212-609-4201, www.liveperson.com

LivePerson creates meaningful connections between brands and consumers, by delivering customer engagement solutions that help brands better understand and connect to consumers. By providing them with a rich, personalized, digital experience, whether it’s via chat, voice, video, or messages, LivePerson helps brands enhance the consumer’s digital journey, increasing brand trust and value.

Facebook: www.facebook.com/LivePersonInc
Twitter: @liveperson

 

LogMeIn 

LogMeIn
320 Summer Street, Boston, MA 02210
Phone: 800-993-1790, www.logmein.com

LogMeIn (NASDAQ:LOGM) transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. The company’s cloud services free people to work from anywhere, empower organizations to securely embrace the cloud-centric workplace, give companies new ways to support connected customers, and help businesses bring next generation connected products to market. LogMeIn is headquartered in Boston, Massachusetts with offices in Australia, Hungary, India, Ireland, the Netherlands, and the UK.

 

MaintenanceNet Logo 

MaintenanceNet
5963 La Place Court Suite 300, Carlsbad, CA 92008
Phone: 760-496-7564 www.maintenancenet.com 

MaintenanceNet is the global leader in service revenue generation. Our ServiceExchange® cloud platform accelerates recurring service revenue by integrating data, automating the sales process, and innovating a world class customer experience. MaintenanceNet delivers billions of dollars in sales opportunities to the global market, while making service sales simple, predictable and repeatable.

LinkedIn: www.linkedin.com/company/49711
Twitter: @MaintenanceNet
Facebook: www.facebook.com/MaintenanceNet
Blog: www.maintenancenet.com/resources/selling-services-blog
Google+: plus.google.com/+Maintenancenet/posts
YouTube: www.youtube.com/channel/UCo6trNg5vvNva5-YEBVdzJg

 

Managed Maintenance  

Managed Maintenance, Inc.
301 Yamato Rd., Ste. 2180, Boca Raton, FL 33431
Phone: 561-869-4399, www.managedmaint.com

MMI solutions enable technology manufacturers, channel partners, distributors, and service providers to maximize service contract and equipment replacement revenues, helping end-user organizations ensure uninterrupted maintenance and support coverage. MMI offers ONEview , a globally hosted interactive web-based/ SaaS application and consulting service enabling businesses to simplify and streamline the entire process of managing IT assets, warranties, and service contracts. MMI clients maximize support contract renewal rates, increase support revenues, and gain critical business intelligence.

LinkedIn: www.linkedin.com/company/managed-maintenance-inc.?trk=fc_badge
Twitter: @managedmaint
Facebook: www.facebook.com/Managed.Maintenance
Blog: blog.managedmaint.com
YouTube: www.youtube.com/user/ManagedMaintenance

 

Market Intelligence International 

Market Intelligence International         
US/AMERICAS, EMEA, APAC
52 Upper Street, Suite 204, Business Design Centre, London, N1 0QH 
Phone: 01144-207-226-1300, +44 (0) 207-226-1300, dheal@marketii.com, www.marketii.com

MARKETii & MARKETii Medical specialize in helping Technology Services and Medical Device organisations increase customer loyalty and improve operational effectiveness through measuring customer satisfaction and service quality. Working in 35+ languages to 80+ countries, we communicate with customers via telephone, web, sms and social media to gain insightful wide range of feedback. Services include Transactional, Professional / Managed Services, Mystery calling / listening. Output covers real-time reporting, consulting, Benchmarking, NPS, escalations, analytics and service workshops.

 

NetSuite  

NetSuite
2955 Campus Drive, Suite 100, San Mateo, CA 94403-2511
Phone: 650-627-1000, info@netsuite.com, www.netsuite.com

NetSuite enables technology services organizations to meet the challenges of global services delivery. Our award-winning PSA solutions have helped over 1,500 services organizations transform their operations and increase productivity. From resource management and project management, to time and expense tracking, project accounting and advanced billing and invoicing, NetSuite OpenAir supports the entire professional services delivery lifecycle. Global services teams benefit from built-in support for multiple currencies, languages and taxation rules, and real-time visibility.

Blog: www.netsuiteblogs.com/Home/p/1704998/Add/Tags/ContentID/4145260/ShowTags/professional-services-support
Twitter: @NetSuitePSA
Facebook: www.facebook.com/NetSuite
LinkedIn: www.NetSuite.com/LinkedIn

 

Pretium Partners 

Pretium Partners, Inc.
3240 West Henderson Road, Columbus, OH 43220
Phone: 614-457-1726, Fax: 614-442-3971, www.pretiumpartners.com

Founded in 1997, Pretium drives revenue growth by implementing effective business outcomes-based selling practices and the application of predictive analytics to identify high potential sales people. Pretium’s deliberate focus on service revenue and margin improvement has helped technology companies drive revenue from service delivery teams, dedicated service sales teams and solution teams needing to demonstrate the value of service. Clients include technology solutions providers of all sizes from around the world.

 

 

PwC's PRTM Management Consulting

PwC
488 Almaden Boulevard Suite 1800, San Jose, CA 95110
Phone: 408-817-3700, www.pwc.com

PwC's Customer Impact Consulting practice helps organizations achieve high performance by transforming their marketing, sales and customer service functions to support accelerated growth, increased profitability and greater operating efficiency. PwC's research, insight and innovation, global reach and delivery experience have made us a worldwide leader in the customer impact space, serving many Fortune® 100 companies across virtually all industries. For more information, visit www.pwc.com/us/advisory/customer-impact.

 

service800

Service 800
2190 West Wayzata Boulevard, Minneapolis, MN 55356-0800
Phone: 800-475-3747, www.service800.com

Designing and administering near real-time customer satisfaction measurement surveys in over 30 languages that give you in-depth knowledge of your clients’ attitudes and impressions shortly after service events or getting regular feedback from decision-makers. Our real-time web reporting and voice recordings give you the insight needed to respond smarter, improve faster, and achieve greater success. SERVICE 800 has been helping clients improve business operations for over 20 years and lists among its clients numerous Fortune companies.

 

ServiceSource  TSIA Service Revenue Generation Platinum Partner

ServiceSource
634 2nd Street, San Francisco, CA 94107
Phone: 415-901-6030, 800-211-5868, Fax: 415-962-3230, www.servicesource.com

ServiceSource is the global leader in cloud-based recurring revenue management solutions. The company helps businesses drive growth and build long-standing relationships across the customer lifecycle with the industry’s most comprehensive data management, analytics, and automation capabilities. Through Renew OnDemand™, Scout® and proven services, ServiceSource delivers higher subscription, maintenance, and support revenue and improved customer retention.  ServiceSource® manages $14.5 billion in recurring revenue for the world’s largest technology and B2B companies. For more information, visit www.servicesource.com.

YouTube: www.youtube.com/watch?v=KzQ6VLx3Bks&list=UU9PrmBaevF5WCQQSPTmX3ug&index=2

 

Stone Cobra

Stone Cobra, Inc.
201 Creekside Ridge Court, Suite 100, Roseville, CA 95678
Phone: 916-797-6272, www.stonecobra.com

Stone Cobra is the foremost trusted partner for Oracle Knowledge implementations. Our customers are raving fans and our project success is unmatched by any other firm. As a Knowledge Management focused services company, we “know knowledge" and have been recognized by the Consortium for Service Innovation and TSIA as Innovators. Stone Cobra offers Solution Architecture/Technical Oversight, System Configuration, Installation/Acceptance Testing, Optimization/Process Engineering Services, Data Migration from Legacy Systems, and Technical & User Training.

Blog: www.stonecobra.com/the-blog
LinkedIn: www.linkedin.com/company/stone-cobra
Facebook: www.facebook.com/stonecobra
Twitter: @stonecobra

 

Support.com 

Support.com
900 Chesapeake Drive, 2nd Floor, Redwood City, California 94063
Phone: 650-556-9440, www.support.com

Support.com, Inc. is a leading provider of cloud software and services for technology support.  Our cloud-based Nexus® Service Platform enables companies to resolve connected technology issues quickly, boost their support productivity, and dramatically improve their customer experience. Support.com is the choice of leading communications providers including 3 of the top 5 cable companies in North America, top retailers, and other leading brands in software and connected technology.

 

Survey Anyplace Logo

Survey Anyplace
Objective7 BVBA, Prins Boudewijnlaan 218A, 2650 Edegem, Belgium
Phone: +32476308348, info@surveyanyplace.comwww.surveyanyplace.com

Survey Anyplace combines mobile data collection, quizzes, surveys, and gamification into a single, flexible tool available off-the-shelf or completely customizable. Using the tool for employee and customer training increases product knowledge and upsell opportunities; real-time data collection and post-service surveys enhance online and customer site support, customer loyalty, and the bottom line. Survey Anyplace provides a simple tool to create an e-learning environment, with an easy way to track and reward progress.

Blog: surveyanyplace.com/blog
Twitter @surveyanyplace
Facebook: www.facebook.com/surveyanyplace
LinkedIn: www.linkedin.com/company/surveyanyplace
YouTube Video: www.youtube.com/user/SurveyAnyplace

 

Sutherland Global Services logo  

Sutherland Global Services
1160 Pittsford Victor Road, Pittsford, NY 14534
Phone: +1 585-586-5757, Fax: +1-585-784-2154, info.technologyvertical@sutherlandglobal.comwww.sutherlandglobal.com

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services, offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world, serving global leaders in major industry verticals. Sutherland employs over 30,000 professionals and has 40+ operations centers in 14 geographies globally.

LinkedIn: www.linkedin.com/company/6339
Twitter: @SGS_Corporate

 

Sykes

Sykes Enterprises, Incorporated
400 North Ashley Drive, Suite 2800, Tampa, Florida 33602
Phone: 813-274-1000, Fax: 813-273-0148, Contact Us,  www.sykes.com/ccs.aspx

Delivering the right Customer Experience for your business is made possible through SYKES. Outsource your customer support needs, achieve your goals – engineer-level technical support, customer relationship management, channel partners, inbound sales and community forums management. Options available include domestic in-center and home-based agents, and near-shore and offshore centers staffed and experienced in meeting the most demanding user support and customer engagement programs. One global outsourcer serves technology companies well – think SYKES. Real People. Real Solutions.

 

Systran

SYSTRAN Software, Inc.
4445 Eastgate Mall, Suite 310, San Diego, CA 92121
Phone:  858-457-1900, Fax: 858-457-0648, www.systransoft.com

SYSTRAN’s market-leading language translation software solutions empower businesses and customers to understand multilingual information in real-time and communicate more effectively in 60+ language combinations.  SYSTRAN’s automatic customizable translation solutions are used to enhance customer support by delivering instant translations of knowledge base articles, websites, email and chat, search, and any other application or business initiative to improve global customer satisfaction and retention.  Use of SYSTRAN’s solutions increase user productivity and time-savings while reducing costs.

 

Tenrox logo 

Tenrox by Upland
275 Boul. Armand-Frappier Laval, Quebec Canada, H7V 4A7
Phone: 450-688-3444, Fax: 450-688-7862, www.tenrox.com

Tenrox provides workflow-driven cloud software designed to meet the challenges of managing globally dispersed services organizations and project workforces. It automates project initiation, resource management, time and expense, and reporting and analytics to enable customers to improve the management of billable projects from pipeline to close. Tenrox offers configurable cost and billing rules, including chargeback or invoicing, with certified integrations to all major CRM and accounting systems.

Twitter: @Tenrox
Facebook Page: www.facebook.com/pages/Tenrox/277265151555
LinkedIn: www.linkedin.com/company/tenrox 
YouTube: www.youtube.com/watch?v=wxoKSmDZfAc&list=UUTcxT23AdlbEwVZ_Bi_L6lA

 

Top Step Consulting 

TOP Step Consulting
43627 Oleary Lane, South Riding, VA 20152
Phone: 703-999-4020

TOP Step Consulting improves business efficiency and productivity for Professional Services business operations. TOP Step Consulting is a leading expert in professional services automation with extensive experience in PS business operations specializing in complex global operations. They provide advisory, implementation and outsourced administration services to over 200 world-class professional services organizations across the globe. Their goal is to streamline operations, helping their customers achieve their profitability goals so they can focus on growing their business.

Blog: www.topstepconsulting.com/blog-2
Facebook: www.facebook.com/topstepconsulting
LinkedIn: www.linkedin.com/company/top-step-consulting-llc
Twitter: @TOPStepTweets

 

Transversal logo  

Transversal
48 West 21st Street, Suite 1100, New York, NY 10010
?Phone: 917 717 5101, 
www.transversal.com

Transversal’s the leading provider of knowledge solutions. Our cloud solutions improve efficiencies in contact centers for customer service, technical support and CRM integrations; we deliver self-service and increase business performance across the enterprise for employees, HR and business partners.  We connect people with knowledge, ensuring agents, customers and employees alike can find the right answer 2x faster every time. 

 

TSANet 

TSANet, Inc.
9401 Indian Creek Parkway, Suite 180, Overland Park, KS 66210
Phone: 913-345-9311, www.tsanet.org

Sometimes customers call with problems your technical support staff can’t solve alone. TSANet (Technical Support Alliance Network) enables members to collaborate and solve problems for customers they share.  TSANet, a Not-For-Profit organization, provides over 400 members a legal and operational infrastructure that can be customized to meet their unique multi vendor support needs.  During 2014 TSANet launched a new member web that includes new features such as Case Exchange, Knowledge Exchange and Training exchange. 

 

Value and Pricing Partners 

Value and Pricing Partners
PO Box 16597, Golden, CO 80402
Phone: 303-526-9084, tim@valueandpricing.com, www.valueandpricing.com

VPP won the 2012 Recognized Innovator Award for Excellence in Consulting Services.  We provide diagnostic, research, training and consulting services to ratchet up business performance through better price management.  Our new book, Profitable Technology Services Pricing – How to use offering design and pricing strategy to accelerate sales and increase willingness to pay, has been endorsed by 20 industry and academic leaders. (Available on Amazon)  Catch the buzz and call Tim Matanovich today.

Verint  

Verint Systems
330 South Service Road, Melville, NY 11747
Phone: 631-962-9600, info@verint.com, www.verint.com

Verint® is a global leader in Actionable Intelligence® solutions that enable decision makers to anticipate, respond, and take action from massive amounts of information.  Verint Actionable Intelligence solutions help organizations address customer engagement optimization; security intelligence; and fraud, risk, and compliance challenges. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Visit www.verint.com.