Schedule at a Glance | TSW Las Vegas 2016

Check back soon for our full conference agenda.

 

7:00 AM - 6:00 PM
Registration and Information
1:00 PM - 1:10 PM
All About TSIA
1:10 PM - 1:20 PM
Making the Most of Your TSW Conference Experience
2:00 PM - 4:00 PM
Opening Keynotes
4:00 PM - 4:15 PM
Break
4:15 PM - 5:15 PM
Concurrent TSIA Power Hour
5:15 PM - 7:15 PM
Welcome Reception in the TSW | EXPO
7:30 AM - 6:00 PM
Registration and Information
7:30 AM - 8:30 AM
Breakfast and TableTopic Sessions in the TSW | EXPO
8:30 AM - 9:30 AM
Keynote
9:30 AM - 9:45 AM
Break
9:45 AM - 10:45 AM
Concurrent Service Technology Advantage Case Study
10:45 AM - 11:00 AM
Break
11:00 AM - 12:00 PM
Keynote
12:00 PM - 2:00 PM
Lunch and EXPO Breakout Sessions in the TSW | EXPO
2:00 PM - 3:00 PM
Concurrent Breakouts
3:00 PM - 3:30 PM
Break in the TSW | EXPO - Refreshments Served
3:30 PM - 4:30 PM
Concurrent Breakouts
4:30 PM - 4:45 PM
Break
4:45 PM - 5:45 PM
Concurrent Breakouts
5:45 PM - 7:45 PM
Reception in the TSW | EXPO
7:30 AM - 2:00 PM
Registration and Information
7:30 AM - 8:30 AM
Breakfast and TableTopic Sessions in the TSW | EXPO
8:30 AM - 10:00 AM
Keynote
10:00 AM - 10:15 AM
Break
10:00 AM - 11:30 AM
TSW | EXPO - Final Opportunity
10:15 AM - 11:15 AM
Concurrent Breakouts
11:15 AM - 11:30 AM
Break
11:30 AM - 12:30 PM
Concurrent Breakouts
12:30 PM - 2:00 PM
Networking Luncheon

Have Something to Share?

We are looking for industry professionals just like you to speak at TSW Las Vegas 2016! By becoming a presenter, you will receive professional recognition for your accomplishments, raise your industry profile, and establish yourself as a thought leader in your field. The Call for Speakers is now open and applications will be accepted through June 17, 2016. Please review the topic list below prior to submitting your application.

Apply to Speak

Speaker Qualifications & Conditions

Before you apply, be sure to read the speaker qualifications and conditions outlined below. Speaker guidelines, session requirements and additional details needed for approved speaker applications can be found in the Speaker Guidelines PDF.

  • Speakers must be an employee of a TSIA member company, or a representative from a current authorized TSIA Consulting Alliance Partner.
  • Only 1 complimentary registration is awarded per speaking session. Co-presenters must purchase an additional registration. Panel sessions do not qualify for a complimentary registration.
  • Commercial organizations are required to contract for speaking sessions.
  • Session topic must relate to at least one of this year's topics.

Application deadline is Friday, June 17, 2016. Apply today to be heard, be recognized, and share your expertise with your industry peers!

Looking for more details?

Contact Stephanie Rennie, Conference Assistant, TSIA by email.

 

The TSW Las Vegas 2016 conference is designed to help service leaders learn how to align their business for growth and outcomes. Our 2016 agenda will cover these priority topics:

  • Adoption and consumption monitoring programs and tools
  • Tackling adoption and consumption for on-premise organizations
  • Optimizing economic performance with customer success
  • Successful partnering between customer success and other service lines: professional, support, and education services
  • Defining the best funding model for customer success
  • Reactive vs. proactive support: creating the right mix for your customer success organization
  • Aligning compensation for customer success teams
  • Key customer success KPIs to measure and report
  • Monetizing customer success offers
  • When to add additional charters to your customer success organization
  • Customer success and sales: finding the right balance
  • Education's role in customer success
  • Value and outcome metrics: how to measure the value of training from both a customer and company standpoint
  • Best practices for new offer development in education services
  • Building curriculum to support an adoption lifecycle
  • Expand selling metrics and models to drive cost-effective revenue growth
  • Building expand selling lead generation programs to drive growth
  • Outcome engineering: sales and marketing approaches to drive leads and revenue growth with existing customers
  • Knowledge management and collaboration
  • Smart products need smart services: monetizing analytic services
  • Predictive analytics and process optimization
  • Leveraging field services to drive adoption and expand selling "Squishing the fish" by optimizing service delivery channels
  • Keys to profitable growth
  • Growing managed services base revenues
  • Successful sales tactics for managed services
  • Scaling managed services delivery
  • Fast growing managed services offers
  • Optimizing managed services organizations
  • Knowledge management and collaboration
  • Professional services organization 2.0: mobility, IoT, remote access, and social
  • Emerging professional services capabilities
  • Optimizing professional services for technology as a service
  • Professional services as a LAER engine
  • Case studies: outcome-based professional services offers
  • Innovations in service offers
  • Tactics for putting the "fish" on a diet
  • Frictionless renewals
  • What customer success needs to know before taking on renewal responsibility
  • Sales models for selling premium services
  • Knowledge management and collaboration
  • Support metrics: measure what we need and apply what we learn
  • How to reinvent the support services organization while reducing costs
  • Customer journey mapping: aligning expectations with experience
  • Reducing or eliminating customer effort
  • Using analytics to guide the support experience
  • Creating the ideal customer engagement strategy
  • How to empower support personnel to focus on outcomes
  • Extreme automation in support services
  • Modernizing support infrastructure in order to deliver and scale support
  • Contemporary/emerging/experimental unified service org structures
  • Innovative customer engagement (swarming) models
  • Swallowing the fishes
  • Driving service/customer engagement hooks into product development
  • Services as sales engine
  • Services portfolio/offer innovation
  • Aligning product & service offers
  • Company (vs. services-specific) portfolio
  • Outcome engineering
  • Optimizing handoffs throughout the customer lifecycle
  • Solving security and privacy concerns with the data handshake
TSW Transformation Topics

Have something to say?

We're looking for industry professionals just like you to speak at TSW 2015 Service Transformations! By becoming a presenter, you will receive professional recognition for your accomplishments, raise your industry profile, and establish yourself as a thought leader in your field.

As an added bonus, speakers at TSW receive a complimentary registration to TSW. Contributing to TSW as a speaker is the most economical way to attend our industry's premier learning and networking event.

Apply to Speak

The application deadline is Friday, June 12, 2015. Apply today to be heard, be recognized, and share your expertise with your industry peers!

 

TSW 2016 San Diego Schedule at a Glance

We will have three days of stellar speakers discussing the latest trending topics. Stay tuned for schedule details.

Driving customer adoption and delivering outcomes can be a major shift for most service organizations, and one that requires a complete rethinking and overhaul of many traditional systems, structures, and processes. The TSW Service Transformations conference is designed to help service leaders learn how to efficiently drive strategic and operational business change to position their companies for success in the age of B4B. Our 2015 agenda will cover these priority transformation topics:

 
  • Which data to capture and analyze
  • Analytics tools
  • Predicting renewal
  • Predicting expansion opportunities
  • Predicting customer outcomes
  • Critical drivers of customer success and adoption
  • Using analytics to deliver proactive support
  • Funding models
  • Organizational structure
  • Adoption monitoring and assessment
  • Compensation models
  • KPIs
  • Implementing the right service hooks for a fully connected product
  • Customer success product features
  • Mobile enablement
  • In-product performance support
  • Account coverage models for XaaS offers
  • Expand selling
  • Channel enablement
  • Outcome engineering
  • Extreme automation
  • Remote delivery
  • Global resource shared delivery pools across service lines
  • Service's new role in delivering business outcomes
  • Knowledge sharing and collaboration
  • Aligning offers to business value
  • Adoption and outcome service offers
  • Value-based subscription pricing
  • Consolidating delivery resources
  • Emerging skill requirements for services
  • Reporting models of renewal and expand selling resources
  • Resources dedicated to driving adoption
TSW Transformation Topics

Have something to say?

We're looking for industry professionals just like you to speak at TSW 2015 Service Transformations! By becoming a presenter, you will receive professional recognition for your accomplishments, raise your industry profile, and establish yourself as a thought leader in your field.

As an added bonus, speakers at TSW receive a complimentary registration to TSW. Contributing to TSW as a speaker is the most economical way to attend our industry's premier learning and networking event.

Apply to Speak

The application deadline is Friday, June 12, 2015. Apply today to be heard, be recognized, and share your expertise with your industry peers!

Speaker Qualifications & Conditions

Before you apply, be sure to read the speaker qualifications and conditions outlined below. Speaker guidelines, session requirements, and additional details needed for approved speaker applications can be found in the Speaker Guidelines PDF.

  • Speakers must be an employee of a TSIA member company, or a representative from a current authorized TSIA partner organization.
  • Only 1 complimentary registration is awarded per speaking session. Co-presenters must purchase an additional registration.
  • Commercial organizations are required to contract for speaking sessions.
  • Session topic must relate to at least one of this year's Transformation Topics.

Save 20% on TSW Las Vegas 2016

Register by July 31 to save big!

Tap into the Knowledge of TSW 2016 San Diego

Watch the keynote videos and download the presentations.

© Copyright 2016 Technology Services Industry Association

Scroll to Top