TSW Service Transformations Schedule

We have three days of thought-provoking sessions from industry leaders.

Transformation Topics

At TSW 2015 Service Transformations, we will be drilling down on some of the best ways to transform your business structures, processes, and technology to help your organization grow and thrive in our ever-changing industry.


Driving customer adoption and delivering outcomes can be a major shift for most service organizations, and one that requires a complete rethinking and overhaul of many traditional systems, structures, and processes. The TSW Service Transformations conference is designed to help service leaders learn how to efficiently drive strategic and operational business change to position their companies for success in the age of B4B. Our 2015 agenda will cover these priority transformation topics:

  • Which data to capture and analyze
  • Analytics tools
  • Predicting renewal
  • Predicting expansion opportunities
  • Predicting customer outcomes
  • Critical drivers of customer success and adoption
  • Using analytics to deliver proactive support
  • Funding models
  • Organizational structure
  • Adoption monitoring and assessment
  • Compensation models
  • KPIs
  • Implementing the right service hooks for a fully connected product
  • Customer success product features
  • Mobile enablement
  • In-product performance support
  • Account coverage models for XaaS offers
  • Expand selling
  • Channel enablement
  • Outcome engineering
  • Extreme automation
  • Remote delivery
  • Global resource shared delivery pools across service lines
  • Service's new role in delivering business outcomes
  • Knowledge sharing and collaboration
  • Aligning offers to business value
  • Adoption and outcome service offers
  • Value-based subscription pricing
  • Consolidating delivery resources
  • Emerging skill requirements for services
  • Reporting models of renewal and expand selling resources
  • Resources dedicated to driving adoption
TSW Transformation Topics

Have something to say?

We're looking for industry professionals just like you to speak at TSW 2015 Service Transformations! By becoming a presenter, you will receive professional recognition for your accomplishments, raise your industry profile, and establish yourself as a thought leader in your field.

As an added bonus, speakers at TSW receive a complimentary registration to TSW. Contributing to TSW as a speaker is the most economical way to attend our industry's premier learning and networking event.

Apply to Speak

The application deadline is Friday, June 12, 2015. Apply today to be heard, be recognized, and share your expertise with your industry peers!

Speaker Qualifications & Conditions

Before you apply, be sure to read the speaker qualifications and conditions outlined below. Speaker guidelines, session requirements, and additional details needed for approved speaker applications can be found in the Speaker Guidelines PDF.

  • Speakers must be an employee of a TSIA member company, or a representative from a current authorized TSIA partner organization.
  • Only 1 complimentary registration is awarded per speaking session. Co-presenters must purchase an additional registration.
  • Commercial organizations are required to contract for speaking sessions.
  • Session topic must relate to at least one of this year's Transformation Topics.

Expand Your Revenue Impact

Learn how you can accelerate the revenue growth of your company by growing existing customers.

Download the Schedule

The TSW 2015 Service Transformations schedule is now available for download.

© Copyright 2015 Technology Services Industry Association

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