TSW San Diego 2016 | Tech as a Service: Winning in the Cloud

Stay informed of all of the exciting events and insightful sessions the Technology Services World conference has in store. Check back for session information as the schedule becomes finalized.

Apply to speak at the technology industry’s premier networking and learning event.

 
 
 
 
TSW Topics

The TSW San Diego 2016 conference is designed to help service leaders learn how to grow and scale a profitable Tech-as-a-Service business. Our 2016 agenda will cover these priority topics:

  • Onboarding done well
  • Real-world examples of adoption frameworks
  • Customer adoption and consumption: using data to improve adoption of your technology
  • Building and driving outcome plans
  • Customer Success portals: strengthen engagement and drive success by providing guidance and information at scale
  • Monitoring tech-as-a-service adoption and consumption
  • Including education in premium support subscriptions
  • Including education in tech-as-a-service product subscriptions
  • Subscription offers: including education in a premium support contract
  • Subscription offers: including education in tech-as-a-service product subscriptions
  • Leveraging education data to enhance customer success
  • Growing the certification business to increase product adoption
  • The role of education services in customer success
  • Expand selling in education services: the art of the cross-sell and upsell
  • Customer outcome engineering for tech-as-a-service offerings
  • Expand selling models and motions for transitioning to tech as a service
  • Optimizing the cost of sales in the tech-as-a-service model
  • Service efficiency: service delivery channel optimization (Reduce service costs and improve responsiveness to service incidents by implementing smart, connected products to enable the capture and analysis of data.)
  • Process optimization: field service adoption practices (Improve product utilization, adoption, and enable value-added service to help customers achieve and maintain a higher level of operation.)
  • Customer outcomes: field service customer success reviews (Integration of information, people, and processes to improve business results.)
  • Managed tech-as-a-service/cloud delivery
  • Managed services outcome pricing
  • Standard managed tech-as-a-service/cloud offerings
  • Mastering managed tech-as-a-service/cloud sales
  • Customer success with managed tech-as-a-service/cloud solutions
  • Tech as a service and the PS business model
  • Strategies and capabilities for achieving PS operational excellence in a tech-as-a-service environment
  • PS offers for tech as a service
  • Support and adoption services that customers are buying today in cloud models
  • Value-added services that contribute to both the customer’s success and to revenue growth
  • Engagement models for renewing subscription plans
  • Maximizing revenue when transitioning from on-premise to cloud models
  • Making the transition from on-premise to cloud support
  • Driving self-service in a tech-as-a-service support environment
  • Top considerations for creating world-class cloud support
  • Aligning your support team to focus on delivering value for your customers
  • Create a support team focused on helping customers make the best use of products
  • Proving world class support when SLAs are involved
  • Support's role in selling tech-as-a-service solutions

Have something to say? We're looking for industry professionals just like you to speak at TSW San Diego 2016! By becoming a presenter, you will receive professional recognition for your accomplishments, raise your industry profile, and establish yourself as a thought leader in your field.

As an added bonus, speakers at TSW receive a complimentary registration to TSW. There's no more economical way to attend our industry's premier learning and networking event.

Apply to Speak

Speaker Qualifications & Conditions

Before you apply, be sure to read the speaker qualifications and conditions outlined below. Speaker guidelines, session requirements and additional details needed for approved speaker applications can be found in the Speaker Guidelines PDF.

  • Speakers must be an employee of a TSIA member company, or a representative from a current authorized TSIA Consulting Alliance Partner.
  • Only 1 complimentary registration is awarded per speaking session. Co-presenters must purchase an additional registration.
  • Commercial organizations are required to contract for speaking sessions.
  • Session topic must relate to at least one of this year's topics.

Application deadline is Friday, December 4, 2015. Apply today to be heard, be recognized, and share your expertise with your industry peers!

 
 

Have something to say?

We're looking for industry professionals just like you to speak at TSW 2015 Service Transformations! By becoming a presenter, you will receive professional recognition for your accomplishments, raise your industry profile, and establish yourself as a thought leader in your field.

As an added bonus, speakers at TSW receive a complimentary registration to TSW. Contributing to TSW as a speaker is the most economical way to attend our industry's premier learning and networking event.

Apply to Speak

The application deadline is Friday, June 12, 2015. Apply today to be heard, be recognized, and share your expertise with your industry peers!

Speaker Qualifications & Conditions

Before you apply, be sure to read the speaker qualifications and conditions outlined below. Speaker guidelines, session requirements, and additional details needed for approved speaker applications can be found in the Speaker Guidelines PDF.

  • Speakers must be an employee of a TSIA member company, or a representative from a current authorized TSIA partner organization.
  • Only 1 complimentary registration is awarded per speaking session. Co-presenters must purchase an additional registration.
  • Commercial organizations are required to contract for speaking sessions.
  • Session topic must relate to at least one of this year's Transformation Topics.

XaaS Businesses Can Deliver Growth and Profits

View the infographic to learn what it takes.

Access the TSW San Diego 2016 Schedule

The conference schedule is now live.

© Copyright 2016 Technology Services Industry Association

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