May 7 – 9, 2012 | Silicon Valley
Service Revenue Generation Sessions
ES = Education Services
FS = Field Services
PS = Professional Services
R = Service Revenue Generation
SS = Support Services
FS = Field Services
PS = Professional Services
R = Service Revenue Generation
SS = Support Services
Monday, May 07, 2012
8:00 AM – 1:00 PM
Session Title
Presenter
Discipline
Track
Location
Pre-Conference Professional Development Program ($495)
2:00 PM – 3:00 PM
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Presenter
Discipline
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Location
Powering Up to Lead: Help Manage Your Company's Service Thinking
J.B. WoodTSIA
ES | FS | PS | R | SS
Keynote
TBD
3:00 PM – 4:00 PM
Session Title
Presenter
Discipline
Track
Location
Solving the Unsolvable Challenges of Embedded Services
Thomas LahTSIA
ES | FS | PS | R | SS
Keynote
TBD
4:15 PM – 5:15 PM
Session Title
Presenter
Discipline
Track
Location
Concurrent Breakout Sessions - TSIA POWER HOUR
Demystifying Service Revenue Growth
Julia StegmanTSIA
FS | R | SS
Service Sales & Marketing
TBD
Tuesday, May 08, 2012
8:30 AM – 9:00 AMSession Title
Presenter
Discipline
Track
Location
Service Transformation
ML KrakauerEMC
ES | FS | PS | R | SS
Keynote
TBD
9:00 AM – 9:30 AM
Session Title
Presenter
Discipline
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Location
How the C-Suite Thinks About Services
Thomas ArcherPwC
ES | FS | PS | R | SS
Keynote
TBD
9:45 AM – 10:45 AM
Session Title
Presenter
Discipline
Track
Location
Concurrent Breakout Sessions
Is the Juice Worth the Squeeze? Best Practices in Services Revenue Generation
Phil NanusSymantec
FS | PS | R | SS
Service Sales & Marketing
TBD
Outcome Based Offerings, Industry Vertical Solutions and a Professional Services Content Factory: 3 Unique Ways to Transform your Outdated PS Portfolio and Partner Better with your Product Team
Vijay KumarHewlett-Packard
PS | R
Cloud Services
TBD
11:00 AM – 12:00 PM
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Presenter
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Track
Location
Concurrent Breakout Sessions - SERVICES TECHNOLOGY ADVANTAGE
12:00 PM – 2:00 PM
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Lunch and Theater Solution Sessions in the TSW | EXPO
2:00 PM – 3:15 PM
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Concurrent Workout Sessions
Panel: Industry Leaders are Actively Evolving their Business Models for Growth
Christophe BodinBMC SoftwareJulia StegmanTSIA
FS | R | SS
Service Sales & Marketing
TBD
4:00 PM – 5:00 PM
Session Title
Presenter
Discipline
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Concurrent Breakout Sessions
Managing Churn
Daniel BankertEVaultRobin PieracciEVault
FS | R | SS
Service Sales & Marketing
TBD
Wednesday, May 09, 2012
9:45 AM – 10:45 AMSession Title
Presenter
Discipline
Track
Location
Concurrent Breakout Sessions
The Science of Identifying High-Performance Salespeople
Kyle AndrewsPretium PartnersGordon DavidsonTeradata
PS | R
Service Sales & Marketing
TBD
Secure Cloud Communications
Torsten RaakSiemens Enterprise Communications
FS | R | SS
Cloud Services
TBD
12:30 PM – 2:30 PM
Session Title
Presenter
Discipline
Track
Location
Awards Luncheon and Closing Keynote - Lessons Unlearned: 25 Years in Customer Service
John RagsdaleTSIA
ES | FS | PS | R | SS
Keynote
TBD
