May 7 – 9, 2012 | Silicon Valley
Keynote Sessions
ES = Education Services
FS = Field Services
PS = Professional Services
R = Service Revenue Generation
SS = Support Services
FS = Field Services
PS = Professional Services
R = Service Revenue Generation
SS = Support Services
Monday, May 07, 2012
2:00 PM – 3:00 PM
Session Title
Presenter
Discipline
Track
Location
Powering Up to Lead: Help Manage Your Company's Service Thinking
J.B. WoodTSIA
ES | FS | PS | SS
Keynote
TBD
3:00 PM – 4:00 PM
Session Title
Presenter
Discipline
Track
Location
Solving the Unsolvable Challenges of Embedded Services
Thomas LahTSIA
ES | FS | PS | SS
Keynote
TBD
Tuesday, May 08, 2012
8:30 AM – 9:00 AM
Session Title
Presenter
Discipline
Track
Location
Service Transformation
ML KrakauerEMC
ES | FS | PS | SS
Keynote
TBD
9:00 AM – 9:30 AM
Session Title
Presenter
Discipline
Track
Location
How the C-Suite Thinks About Services
Thomas ArcherPwC
ES | FS | PS | SS
Keynote
TBD
Wednesday, May 09, 2012
12:30 PM – 2:30 PM
Session Title
Presenter
Discipline
Track
Location
Awards Luncheon and Closing Keynote - Lessons Unlearned: 25 Years in Customer Service
John RagsdaleTSIA
ES | FS | PS | SS
Keynote
TBD
