About the Conference

Technology Services World 2010 Silicon Valley
Clouds on the Service Horizon

The technology landscape is undergoing seismic shifts—and Services is caught in a delicate balancing act. Critical questions are being asked of service executives:

• How do we deliver services that support our cloud computing strategy?
• How will we transition to new service business models, offerings, and technologies without sacrificing customer satisfaction and current service commitments?
• The way our customers want to consume technology is changing. How will we help customers bridge the consumption gap?
• The economics of delivering traditional support are changing. How are we going to address the coming margin gap?

Make no mistake: there is a burning platform. It is clear that technology businesses and their corresponding service organizations have to change. And services executives are being asked, as never before, to take a leading role in the coming transformation. So how, then, does services become the epicenter of change and innovation? What are the tactics, approaches and challenges to making this happen?

These are the questions that we will explore at Technology Services World 2010 Silicon Valley. From our keynotes and member case studies, to our innovative service technology sessions, and right on through to our own innovation in the conference experience—Service Revolutions—we will be showcasing examples of service industry leaders who are taking on the challenge of leading the way. It will be educational, but more importantly, it will be inspiring.