We’re putting together something really cool that’s never been done by TSIA before. It’s something you’ll absolutely not want to miss, and it’s called Service Revolutions. Taking place on May 5, the final day of TSW 2010, Service Revolutions will feature a series of on-stage demonstrations designed to showcase the “coolest new stuff” in technology services—from cutting-edge services new to the market, to start-ups with innovative service models, to hot advances in service technology, to the latest breakthroughs from the emerging world of service science.
 
Based on live-audience ratings, the “coolest ideas” will win notoriety from TSIA. And the top-rated new venture/startup and academic/scientific demos will receive cash rewards to further the development of their ideas. All category winners will receive the new TSIA “Service Revolutions” Award and logo to add to their Web sites.

Service Revolutions is a (did we mention “cool”?) brand-new endeavor that will advance the technology services industry by rewarding innovation; promoting market visibility with C-suite executives; and helping the services industry further define and shape emerging trends.

Panelists:
Geoffrey Moore, Author and Managing Director, TCG Advisors
John Ragsdale, Vice President, Technology Research, TSIA
Dr. James C. Spohrer, Director of IBM University Programs, IBM

About Geoffrey Moore:
Geoffrey Moore is a best selling author and a managing director at TCG Advisors. His most recent book is Dealing with Darwin: How Great Companies Innovate at Every Phase of Their Evolution published in January of 2006. Geoffrey has made the understanding and exploitation of disruptive technologies the core of his life's work. His other books, Crossing the Chasm, Inside the Tornado, The Gorilla Game and Living on the Fault Line are best sellers and required reading at leading business schools. Geoffrey divides his time between consulting on strategy and transformation challenges with senior executives and developing mental models to support this practice. He is currently at work on a new book focusing on the role of business models in the strategy mix. Geoffrey's current and past clients include Cisco Systems, Oracle, Microsoft, Agilent Technologies, Symbol Technologies, Hewlett-Packard, BEA, Lawson Software, and Synopsis. Prior to founding the Chasm Group in 1992, Geoffrey was a partner and principal at Regis McKenna Inc., and a sales and marketing executive at three software companies: Rand Information Systems, Enhansys, and Mitem. He graduated in American literature with honors from Stanford University and has a doctorate from the University of Washington in English literature.

About John Ragsdale:
John Ragsdale is vice president of technology research for TSIA, where he drives the research agenda for tools, technology and best practices for service and support, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing technology services leaders. John has an extensive understanding of the technology and vendor landscape for IT services. He leverages those insights to help guide association members in making informed technology, business and investment decisions. Prior to joining the TSIA, John was vice president and research director for Forrester Research.

About Dr. James C. Spohrer:
Director of IBM University Programs (IBM UP) since 2009, Jim founded IBM's first Service Research group in 2003 at the Almaden Research Center with a focus on STEM (Science Technology Engineering and Math) for Service Sector innovations. He led this group to attain ten times return on investment with four IBM outstanding and eleven accomplishment awards over seven years. Working with service research pioneers from many academic disciplines, Jim advocates for Service Science, Management, Engineering, and Design (SSMED) as an integrative extended-STEM framework for global competency development, economic growth, and advancement of science. In 2000, Jim became the founding CTO of IBM’s first Venture Capital Relations group in Silicon Valley. In the mid 1990’s, he lead Apple Computer’s Learning Technologies group, where he was awarded DEST (Distinguished Engineer Scientist and Technologist)  Jim received a Ph.D. in Computer Science/Artificial Intelligence from Yale University and a B.S. in Physics from MIT.