Testimonials

“Yours is the only global conference that’s focused on addressing service-related issues. As I work for a company that focuses on the service industry, I find it’s a place where you can hear world-class keynotes and a lot of different tracks. Every presentation has some relevance to what you are doing in your day-to-day work.”
—Bill Steenburgh, Xerox

“I enjoy taking a couple of days away just to listen about how other people do things and to understand that the problems that we're having aren't just our problems. Other people are having the same problems and looking at how they've attacked some of these problems is just really good to get people thinking.”
—Paul Hofstadler, Mentor Graphics

“It was a great conference and I have a lot of material and information to present back to my director and manager(s). I found JB’s keynote very enlightening and enjoyed the last keynote, it probably could have went another couple of hours with all the questions he received on the economy. I hope to attend the next one! Thanks for a great conference.”
— Keith Yakushi, VMWare

“The topics were excellent, specifically the keynote speakers. I was specifically impressed with Thomas Lah and the material he presented. I am excited with the service revolution the world is facing and am extremely happy to network with people who are facing the same challenges I am.”
— Sharon Eilon, Hewlett-Packard

“I attend to keep abreast of best practices and changes in the industry, and to network with peers and colleagues. As customer expectations and demands change, and fundamentals of the support business continue to evolve, the ability to anticipate and execute changes and improvements is critical in order to optimize current support business models. These conferences provide both critical insights and key sounding-board opportunities.”
— Craig Bernero, EMC Global Services