Topics Covered at TSW
- Operationalizing the customer journey
- Enabling digital customer success
- Accelerating customer success at scale
- Beyond the smile sheets: How is education services measuring value?
- How is education services is partnering with other service lines to enhance or improve the customer experience?
- Which technology education services is using in the provision of its learning and content development?
- The partnership between Sales and Services
- Engaging Services and Customer Success in the sales process
- Using data to find new opportunities with existing customers
- Moving from free to fee with differentiated field service offers
- Emerging trends in spare parts, logistics, and supply chain
- Best practices in monetizing IoT services
- Evolving your economic engine from product to managed services
- Keys to successfully growing managed services: What has worked for you?
- Next-generation automation in the delivery of managed services
- Best practices in professional services partner identification and enablement
- Engineering professional services offers to maximize customer value and outcomes.
- Optimizing professional services for XaaS
Service Revenue Generation
- Harmonizing renewal practices and support offers with mergers and acquisitions
- Taking on renewal of subscription plans
- Transitioning customers to new service offers
- How digital transformation is creating the necessity for increased focus on frontline teams
- Cross-business unit success: How support organizations are crossing the business lines
- Women in support services: What programs have been put in place to highlight, support, and advance women working in Support Services
- Success stories with artificial intelligence
- Digital transformation: what it means, and what are the impacts
- Using predictive analytics to prevent churn and create expansion opportunities
- Monetizing analytics
- Analytics that drive customer success
Future Support Services Leaders
- Developing employee behaviors to facilitate and support employee career direction and growth
- Keys to millennial employee engagement; providing a path to career growth within support services
- How to groom leaders: What are the top five things someone moving into support leadership needs to know?
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