How to make the most of your TSW experience.


Q: What is the conference dress code?
A: Business casual attire is recommended for all activities and events.

Q: What is the conference Twitter hashtag?
A: The official hashtag of TSW San Diego 2019 is: #TSW19. Stay current on the latest happenings at TSW by following us on Twitter @TSIACommunity.

Q: Do you provide a list of conference attendees?
A: No. However, we publish the list of companies that will be represented at the conference on the TSW website and programs, and also provide a conference app that allows you to directly interact with conference attendees.

Q: Will media be present at the event?
A: No, we do not issue press passes, nor do we invite the press to our conferences. This allows us to maintain a safe environment for participants to engage in frank discussions. 


Q: Can I send someone in my place if my plans change?
A: Yes, substitutions are allowed. To transfer your registration, please send us an email with your name, as well as the name and contact information of the person you'd like to substitute. If you need to make a change on-site, please visit the Registration desk.

For hotel room and reservation transfers, please contact the hotel directly to make necessary changes.

Q: How do I obtain a member voucher number and where do I enter it?
A: Conference vouchers are purchased with your TSIA membership agreement and are sent to the primary contact for the appropriate service discipline. If you have not been given one of the available voucher numbers and wish to use one to register, please contact us via email and you will receive the name of the person at your company who owns the vouchers and has the authority to distribute them.

Q: How do I register my team?
A: We offer discounts based on the number of attendees in your team. The more people you send, the more you save. Visit our Registration page for details. Then, to register your team, econtact us via email to receive the appropriate discount code.

Q: Do I have to register for the conference if I'm on an Executive or Advisory Board?
A: Yes. Everyone at the conference must wear a name badge. Register for the conference and select the "Executive and Advisory Boards - TSIA" attendee type. Follow the prompts and complete the information on the subsequent pages to receive your complimentary registration. Once you are at the conference, please proceed to the Registration counter in order to check-in, print your badge and pick up your conference materials.

Q: Do you offer EXPO Only passes to non-exhibitors?
A: No. EXPO Only passes are only available for Exhibitors, but you may purchase a One-Day pass to the conference. Please check our Registration page for more information about One-Day passes, or you may purchase a One-Day pass on-site at the Registration desk.


Q: Do I need to register for sessions?
A: No. Attendees may participate in any of the open sessions they wish, but while the conference rooms are large, it is recommended that you show up early to your desired session to ensure your seat.

Q: Can I obtain a copy of the presentations?
A: Yes! As a TSW attendee, you will have access to download the breakout and keynote presentations in PDF format at the end of each day of the conference. Login instructions to access presentations are included in the program supplement.

Hotel and Venue

Q: Does my conference fee include a hotel reservation?
A: No. Hotel room reservations must be made separately. To book your room online and learn more about accommodations, please visit our hotel page.

Q: Does the Manchester Grand Hyatt San Diego offer a special room rate for the conference?
Yes. The attendee rate for hotel rooms at the Manchester Grand Hyatt San Diego is $295 per night, and expires on April 10, 2019. Reservations made at the Manchester Grand Hyatt San Diego after this date will be sold on a space-available basis at prevailing rates, which may vary depending on the day.

TSW's hotel room block sells out quickly, so if you know that you will be attending, it is advised that you reserve your room ahead of time, as well as the rooms of any additional teammates you are expecting. Name changes on reservations are permitted. Visit our hotel registration page for more details.

Q: Does TSW offer housing services outside of the Manchester Grand Hyatt San Diego?
No. If you are contacted by any outside company telling you that they are the official housing service for TSW 2019 in San Diego, please do not do business with them, as it is a known housing scam targeting TSW attendees. TSW and TSIA do not currently utilize a sleeping room housing service and is in no way affiliated with these services. Conference attendees must make lodging reservations directly with Manchester Grand Hyatt San Diego via our online hotel registration page or by calling +1 (619) 564-3333.

Q: Is there free WiFi at the hotel and in the convention space?
A: The Manchester Grand Hyatt San Diego hotel and conference space provides free WiFi to all attendees. Guests staying at the Manchester Grand Hyatt San Diego will also have access to high-speed internet, which is included as part of their resort fee.

Q: Where can I obtain beverages, breakfast, or lunch before the start of the conference on Monday?
A: The Manchester Grand Hyatt San Diego offers a variety of delicious restaurants and cafes for either sit-down or quick, take-out meals. View the list of dining establishments here.


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