Why Attend the Technology & Services World Conference

Learn how to grow your technology business and increase revenue through better collaboration across all functions within your organization.

Benefits of Attending the Technology & Services World San Diego 2019 Conference

TSIA’s Technology & Services World (TSW) conference is the best place to network, share ideas, and learn about the latest trends impacting the technology industry. By attending, you'll have the opportunity to:

  • Learn Current Trends in Technology. Between technology business models shifting toward subscription-based (XaaS) offers and changing customer expectations, technology leaders have exciting new opportunities to deliver an unparalleled customer experience, business outcomes, and create value for customers and shareholders alike. Learn how to make key strategic pivots within your organization to make sure all functions, from Services, Sales, Marketing, Product, Customer Success, and more, are working towards the same goal.
  • Network with Peers. Our visionary keynotes and session speakers aren't the only source of learning at TSW. Your fellow attendees will become a valuable network of friends helping you solve your toughest challenges–at the event, when you return to the office, and for years to come!
  • Discover New Technology Solutions. At the TSW | EXPO, you'll have the chance to browse through the newest products, services, and cloud solutions on the market that can benefit your business and streamline your operation.

Topics Covered at TSW

Customer Service
Customer Service
  • Operationalizing the customer journey
  • Enabling digital customer success
  • Accelerating customer success at scale
Education Services
Education Services
  • Beyond the smile sheets: How is education services measuring value?
  • How is education services is partnering with other service lines to enhance or improve the customer experience?
  • Which technology education services is using in the provision of its learning and content development?
Expand Selling
Expand Selling
  • The partnership between Sales and Services
  • Engaging Services and Customer Success in the sales process
  • Using data to find new opportunities with existing customers
Field Services
Field Services
  • Moving from free to fee with differentiated field service offers
  • Emerging trends in spare parts, logistics, and supply chain
  • Best practices in monetizing IoT services
Managed Services
Managed Services
  • Evolving your economic engine from product to managed services
  • Keys to successfully growing managed services: What has worked for you?
  • Next-generation automation in the delivery of managed services
Professional Services
Professional Services
  • Best practices in professional services partner identification and enablement
  • Engineering professional services offers to maximize customer value and outcomes.
  • Optimizing professional services for XaaS
Service Revenue Generations
Service Revenue Generation
  • Harmonizing renewal practices and support offers with mergers and acquisitions
  • Taking on renewal of subscription plans
  • Transitioning customers to new service offers
Subscription Sales
Subscription Sales
  • Changes to compensation can drive subscription offer growth
  • Account and offer segmentation to drive demand
  • Supporting the channel to sell subscription offers
Support Services
Support Services
  • How digital transformation is creating the necessity for increased focus on frontline teams
  • Cross-business unit success: How support organizations are crossing the business lines
  • Women in support services: What programs have been put in place to highlight, support, and advance women working in Support Services
XaaS Product Management
XaaS Product Management
  • Driving XaaS cultural and skills shift
  • Case studies on the business transition journey from license to subscription
  • The role of segmentation in product design
Social/Technology
Social/Technology
  • Success stories with artificial intelligence
  • Digital transformation: what it means, and what are the impacts
Analytics
Analytics
  • Using predictive analytics to prevent churn and create expansion opportunities
  • Monetizing analytics
  • Analytics that drive customer success
Future Support Services Leaders
Future Support Services Leaders
  • Developing employee behaviors to facilitate and support employee career direction and growth
  • Keys to millennial employee engagement; providing a path to career growth within support services
  • How to groom leaders: What are the top five things someone moving into support leadership needs to know?
 

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